Indirect Processor II

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Indirect Auto Sales Support role assists Old National's Indirect Auto Sales team with a wide range of non-sales activities including dealer communication, application and document intake, loan file preparation, and coordination with underwriting and funding. This role involves frequent interaction with internal departments (underwriting, loan operations, funding, compliance) and external partners including auto dealers and third-party service providers to ensure accurate, timely, and compliant indirect auto loan processing.

Key Accountabilities

Assisting Indirect Auto Sales Reps with new indirect auto loan applications, ensuring all aspects of the application and supporting documentation are complete, accurate, and compliant
• Receiving, reviewing, and compiling dealer-submitted loan documents, noting discrepancies, red flags, or missing information and following up as needed
• Ensuring accurate loan data entry into loan origination systems and supporting proper credit decision documentation Acting as a liaison between dealers, underwriting, funding, and sales officers to support efficient loan progression and issue resolution
• Assisting with dealer communications including phone calls, emails, rate or process questions, and basic troubleshooting
• Tracking loan pipeline activity and monitoring status to support service-level expectations and funding timelines
• Supporting dealer onboarding and maintenance activities, including documentation, system setup, and process education
• Assisting with post-underwriting follow-up, funding preparation, and final documentation review
• Maintaining accurate records and ensuring loan files meet internal policies, audit standards, and regulatory requirements

Qualifications and Education Requirements

• Minimum of 1 year of prior administrative or financial services support experience; prior consumer lending or indirect auto lending experience preferred
• High school diploma, GED, or equivalent required
• Proficiency with Microsoft Word, Outlook, and Excel
• Prior experience with loan origination systems or lending-related software preferred
• Strong written and verbal communication skills with a customer- and dealer-focused mindset
• Self-motivated with strong organizational skills and attention to detail