Manager, Continuing Medical Education, Office of Academic & Faculty Affairs (Phoenix)

This position will manage the Office of Continuing Medical Education (CME) at the University of Arizona College of Medicine - Phoenix. Working with the vice dean for the Office of Academic and Faculty Affairs (OAFA), who will serve as the medical director for the CME Office, this role will be responsible for building and operationalizing a new CME office. Once accredited, they will supervise the CME office's operations and compliance. This includes maintaining accreditation standards, developing resources, evaluating CME activities, managing systems, and supervising a CME coordinator to ensure high-quality learner experiences and measurable outcomes. A key focus of the role will be to ensure that the regulatory requirements established by the Accreditation Council for Continuing Medical Education (ACCME) are met.

• Visa sponsorship is not available for this position.

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Continuing Medical Education (CME) Accreditation & Compliance:

• Work with the CME medical director to design and launch the CME office: create the core operating model, scope of services, service levels and governance. This includes creating the core operating model, establishing policies & SOPs, implementing infrastructure, onboarding a CME platform developing templates & toolkits for CME activities, creating workflows, setting up financial processes and establishing a data and reporting repository.
• Maintain accreditation readiness: monitor standards, implement controls and manage self-study, site visits and reaccreditation deliverables.
• Oversee independence and mitigation of relevant financial relationships; ensure compliant content development and disclosure practices.
• Ensure activity documentation meets standards, including needs assessments, learning objectives, agendas, faculty qualifications, disclosures/mitigations, evaluations, outcomes and certificates.
• Work with the finance office and institutional policies, manage commercial support by reviewing Letters of Agreement (LOAs), inkind support documentation, exhibit/sponsorship distinctions and reconcile funds per policy.
• Conduct internal audits and corrective action plans; maintain records per retention schedules.

CME Operations:

• Serve as primary liaison to departments, quality & safety, compliance, GME/UME, and external partners.
• Manage budget which includes tracking financials and ROI and producing regular financial and impact reports
• Create a marketing plan for CME offerings: calendars, campaigns, web presence, email and social; ensure clear value propositions.
• Assist with on-site events if needed.
• Support the CME Committee; prepare materials and track decisions.
• Maintain contracts and MOUs with partners and jointly provided activities per policy.
• Supervise a CME coordinator, which includes setting clear performance objectives, overseeing day-to-day tasks, conducting regular 1:1s and providing training and coaching.

CME Quality, Outcomes & Continuous Improvement:

• Work with the CME medical director to set outcomes goals.
• Standardize evaluation instruments and close the loop with faculty/committee feedback.
• Run postactivity reviews to identify improvements and scale best practices.
• Lead process improvement projects to reduce cycle times and errors.
• Interface with faculty development and related entities to coordinate activities, align expectations and ensure CME deliverables are completed in accordance with accreditation and institutional requirements.

CME Systems, Data, & Reporting:

• Maintain the CME technology needs: LMS/CME credit system, disclosure/mitigation tools, evaluation/outcomes analytics, abstract and faculty management.
• Ensure data quality, accessibility and security in compliance with institutional IT policies.
• Deliver dashboards and reports: activity status, attendance, credit issuance, outcomes, financial and compliance indicators.
• Provide accurate and timely CME program data and analytics upon request to support leadership decision-making, accreditation requirements and internal and external reporting (e.g., strategic plan).

Knowledge, Skills & Abilities:

• Experience working in a higher education institution.
• Proficient to expert in MS Office (Word, Excel, PowerPoint).
• Excellent written communication skills.
• Ability to problem solve and make decisions.
• Ability to communicate effectively with different groups/individuals.
• Expertise in managing multiple and competing demands/projects.
• Self-starter with the ability to take initiative on projects.
• Experience working in a healthcare or medical education setting.
• Knowledge of and successful application of ACCME requirements/standards.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Three years of related work experience or equivalent combination of education and work experience required.

• Prior experience in managing Continuing Medical Education (CME) events.

Office of Talent Acquisition

talent@arizona.edu

Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.

Cover Letter: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).