Implementation Manager

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

Vector Solutions is seeking an Implementation Manager with the skills to launch, and support customers, while working cross functionally with Vector team members to constantly improve and automate processes that not only benefit our customers, but the success of our team.

What You'll Do:

• Be passionate about implementing Vector Solution's technology to your assigned business unit
• Be a consultative partner to guide configuration and implementation decisions based on the customer's use case and actively assist with platform configurations and troubleshooting
• Lead implementation meetings with customer project managers and stakeholders focused on the implementation of the customer's desired outcome
• Design and manage the potentially custom implementation of larger, more complex partner
• Embrace and apply emerging AI capabilities to improve implementation strategies, streamline workflows, and drive better customer outcomes
• Work towards professional development goals that align with company initiatives
• Support the Director of Implementation with team-wide strategies and process
• Be able to brief team leadership or any member of the customer operations organization on project status
• Lead by example and perform duties in a respectful manner
• This role follows a hybrid schedule, with 2-3 days per week in-office
• Ability to travel to customer sites (10-15%) to support onboarding and key milestones

What We're Looking For:

• 2 years in a customer-facing, service-oriented position focusing on relationship management.
• 2 years implementing software for customers and consider yourself tech savvy and able to pick up new technology quickly.
• Ability to perform in a self-managed environment.
• Excellent interpersonal skills are needed to develop strong business relationships with clients.
• Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
• Confidence presenting new ideas to clients and high-level executives.
• Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
• Excellent communication skills verbally and written in addition to presentation skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Excellent organizational skills.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting and prioritization capability.
• Thrives working in a fast-paced, team environment.

Preferred

• Bachelor's degree in a related field
• Experience using Service Cloud, Churn Zero and other similar software
• Experience working in a high growth SaaS environment.

What You Can Expect:

• Friendly, open, and casual work environment
• Comprehensive benefits package effective the first of the month after hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Tuition Reimbursement Program
• Pet Insurance
• OnePass Gym/Wellness Discount Program
• Calm Health-Employee Membership
• Company social events
• Employee Resource Groups
• Philanthropic opportunities

What We Value:

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Who We Are:

Vector Solutions is the leading provider of SaaS-based, mobile-enabled management solutions empowering customers in the public, educational and commercial sectors to make safer, smarter, better decisions. Each day from start to finish, Vector Solutions' comprehensive, end to end suite equips everyday heroes across industries including fire and EMS services, law enforcement, municipalities and public works, K-12, higher ed and special education providers with mission-critical software and content encompassing training, workforce and risk management, and operational readiness.

We have ~700 team members globally, headquartered in Tampa, FL with additional offices in Cincinnati, OH, Bloomington, IN, New York, NY, San Diego, CA and Manila, Philippines. Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.