New

Premium Billing Specialist

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Utah, Salt Lake City
Apr 25, 2026
We are seeking a Billing Specialist to support the Premium Billing team. This role is phoneheavy and customerfacing, focused on assisting members with billing questions, payments, account research, and resolution of routine inquiries. The ideal candidate brings strong customer service skills, comfort navigating multiple systems, and a desire to grow within the organization. This role requires being available on the phones most of the day and delivering consistent, highquality service while handling a high volume of inbound calls - especially during Open Enrollment. Key Responsibilities * Provide superior customer service while independently completing premium billing functions, including research and problem-solving * Receive and manage inbound calls from internal and external customers regarding billing and payment inquiries * Resolve customer concerns during the initial call whenever possible or provide timely follow-up when additional research is required * Complete assigned outbound calls related to delinquent accounts and billing follow-up * Answer billing questions, process payments, and educate members and groups on billing and payment processes * Assist members with enrolling in online billing and payment systems * Verify eligibility for reinstatement reviews and complete required documentation when applicable * Maintain confidentiality of member information and comply with company policies * Navigate multiple, complex systems with minimal supervision * Meet established performance standards for response time, call handling time, audits, and availability * Collaborate with other departments to correct or update member accounts Day in the Life * On the phones for the majority of the workday assisting members with billing inquiries and payments * Scheduled breaks include two 15minute breaks and one 30minute lunch * After training, employees spend about 7.5 hours of an 8hour day on inbound calls * Dedicated followup time is provided (approximately 30 minutes every other day) * Call volume averages: * 50-60 calls per day during Open Enrollment (December-March) * 25-30 calls per day outside of Open Enrollment * Candidates should be motivated to grow, take on escalated calls, and expand responsibilities over time Qualifications * High School Diploma or GED * At least 1 year of customer service experience (healthcare experience not required) * Strong verbal communication skills and professional phone presence * Intermediate computer skills * Basic math skills * Strong organizational skills and attention to detail * Ability to work under pressure and resolve customer issues effectively * Selfmotivated with the ability to maintain confidentiality and professionalism Training & Schedule * Week 1: Classroom-style training and modules * Monday-Friday, 8:00 AM-4:30 PM MST * Week 2: Mentoring, shadowing, and supervised calls * Schedule varies based on mentor's shift * PostTraining Shifts: * 8:00 AM-4:30 PM * 8:30 AM-5:00 PM * 9:00 AM-5:30 PM Growth & Advancement The organization strongly promotes from within. Team members on the billing team have successfully moved into roles across marketing, accounting, and other departments. This role is a strong entry point for candidates looking to build a longterm career. Job Type & LocationThis is a Contract position based out of Salt Lake City, UT. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Salt Lake City,UT. Application DeadlineThis position is anticipated to close on May 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.