New

Care Management Support Coordinator II

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, McAllen
Apr 25, 2026
Immediate Hiring: Care Management Support Coordinator II (Entry Level) Job Summary We are immediately hiring a Care Management Support Coordinator II to support administrative care management activities. This role serves as a key point of contact for members, providers, and internal staff, providing high-quality telephonic support, coordinating services, and ensuring accurate documentation in compliance with state and regulatory guidelines. All member interactions for this role are conducted telephonically in a fast-paced environment. Key Responsibilities * Perform outbound outreach and handle inbound calls to members regarding care plan next steps, scheduling services, and available community or health plan resources * Serve as front-line support for member and provider inquiries, requests, and concerns * Explain care plan procedures, protocols, and program information to members and providers * Support members in connecting to health plan and community resources, including referrals related to Social Determinants of Health (SDOH) * Assist with member onboarding activities, including sending welcome letters, correspondence, and educational materials * Maintain and document non-clinical member records accurately, ensuring compliance with state and regulatory standards * Apply working knowledge of assigned health plan activities and resources * Provide a high level of customer service while managing multiple tasks and deadlines * Perform other duties as assigned while complying with all organizational policies and standards Education & Experience Requirements * High School Diploma or GED (required) * 1-2 years of related experience (required) Preferred Skills & Qualifications * Call center experience (inbound and outbound calling) * Strong customer service and communication skills * Comfortable working in a fast-paced, deadline-driven environment * Basic computer proficiency, including Outlook and Excel * Ability to manage high call volumes throughout the day * Bilingual skills are a plus, but not required Job Type & LocationThis is a Contract position based out of McAllen, TX. Pay and BenefitsThe pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.