IT Support Specialist (On-site)

Position Summary:

The IT Support Specialist 1 provides entry level technical support for the organization's IT systems, hardware, software, and network related issues. This role responds to Help Desk requests, assists users with troubleshooting basic technical problems, and supports the setup and maintenance of computers, printers, mobile devices, and other technological equipment. The position works under direct supervision while developing foundational knowledge of the company's IT infrastructure, systems, and support processes.

Primary Duties & Responsibilities:

• Monitor and respond to Help Desk tickets, emails, and phone calls for basic technical support needs
• Install, set up, and maintain desktops, laptops, printers, mobile devices, and other related hardware
• Assist users with password resets, email issues, software access, printer issues, and basic troubleshooting
• Support software installations, system updates, and equipment setup
• Escalate complex technical issues to higher level IT staff as needed
• Assist with troubleshooting hardware, software, network, and connectivity problems
• Maintain inventory of IT equipment, supplies, and replacement parts
• Support data backup activities and routine system maintenance tasks
• Document support requests, troubleshooting steps, and resolutions in the Help Desk system
• Assist with employee onboarding and offboarding activities related to computer setup and access
• Maintain work area organization and support IT equipment organization and storage
• Follow company IT policies, procedures, and security practices
• Perform other duties as assigned

Required Skills:

• Basic troubleshooting skills related to hardware, software, printers, and mobile devices
• Basic understanding of Microsoft Office products, Windows operating systems, and email systems
• Ability to learn and apply technical concepts and troubleshooting processes
• Strong communication and customer service skills
• Strong attention to detail and ability to follow instructions
• Basic organizational and time management skills
• Ability to work independently and as part of a team
• Ability to document issues and resolutions clearly and accurately
• Familiarity with Help Desk ticketing systems is a plus
• Excellent verbal and written communication skills are required. Must have the ability to interface effectively with all levels of stake-holders.
• Ability to multi-task
• Must be detail oriented, organized, and resourceful
• Must thrive in a diverse and fast paced team environment
• Must possess and demonstrate a commitment with a drive, initiative, and energy to continually improve and enhance the IT organization.

Required Experience:

• 1- 2 years of experience in an IT Help Desk, Desktop Support, or customer service role preferred
• Prior experience working with computers, printers, or basic office technology preferred
• Manufacturing environment experience is preferred.
• Experience in ITAR compliance environment is preferred.

Required Education:

• Education can be substituted with adequate, relevant experience or certification
• High school diploma or GED required
• Associate's degree in Information Technology, Computer Science, or a related field preferred
• Equivalent work experience will be considered

Physical Demands & Working Condition:

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Work is performed in an office environment with frequent use of computers and other standard office equipment. Occasional visits to the production floor are required, which may involve exposure to heavy machinery, noise, and other typical manufacturing conditions
• Daily duties require:
  • Frequent sitting, typing, and viewing a computer screen
  • Occasional standing, walking, bending, reaching, and manipulating hand tools
  • Ability to occasionally lift, carry, or push items up to 35 lbs.
  • On-site, consistent, and reliable attendance on the assigned shift

Business Profile:

PCC Aerostructures is a leading supplier of complex components and assemblies to the global aerospace industry.

PCC Aerostructures now includes more than 35 plants in the U.S, Europe and Asia with over 5000 employees and has ambitious growth plans. Plant locations include Washington, Utah, California, Oklahoma, Kansas, Texas, Ohio, Canada, Mexico, the UK and China.

Location Profile:

Klune Industries was founded in 1972 in Southern California. More than forty years later, Klune Industries is a preferred supplier to the aerospace and defense industries offering end-to-end solutions for aerospace and defense including sheet metal forming, machining, and assemblies. Klune Industries was acquired by Precision Castparts Corp. in August, 2012.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.