TDX Administrator

Position Title:

TDX Administrator

Department/School:

Information Technology

Salary/Pay Rate:

$80,000 - $85,000

Job Summary:

The TDX Administrator is a member of the Client Team as part of Marist Information Technology. This administrator will take technical direction from the TDX Architect. The position's primary responsibility is to manage, configure, and optimize TeamDynamix ITSM (IT Service Management) and PPM (Project Portfolio Management) platforms. Secondary, this position will be responsible for ensuring the platform's efficient operation, ongoing improvement, and expansion to additional ESM (Enterprise Service Management) areas outside of IT.

Minimum Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience administering and supporting TeamDynamix ITSM & PPM.
• 3 to 5 years of related experience.
• Ability to analyze business requirements and translate them into technical solutions.
• Strong problem-solving, documentation, and communication skills.

Essential Functions:

• Platform Configuration and Maintenance: Configure and maintain the TeamDynamix platform (ITSM & PPM), including user roles, permissions, workflows, forms, and service catalog
• Enterprise Service Management (ESM): Partner with business units to stand up and mature new service desks (HR, Marketing, Finance, etc.). Translate business processes into standardized request categories, service catalogs, knowledge, and workflows
• Integration and Automation: Lead the integration of asset management systems and other enterprise applications within TeamDynamix to enable real-time asset tracking, reporting, and automated workflows
• Reporting and Analytics: Develop and maintain dashboards and reports to provide insights into service performance, resolution times, customer satisfaction, and project progress leveraging custom reports and Power BI integrations
• Workflow Optimization: Assist in the design and optimization of ticketing workflows and processes to improve efficiency and reduce manual tasks
• Knowledge & Self-Service Experience: Build and govern knowledge articles. Design and refine portals for intuitive search, accessibility, branding, and journey-based navigation. Drive deflection through KB surfacing, request guidance, and virtual agent
• System Performance and Support: Monitor system performance, ensure platform reliability and security, provide Tier 2/3 support for TeamDynamix related issues and enhancements
• Other duties as assigned

Preferred Qualifications:

• Experience with APIs, JSON, and Webhook and Callback patterns
• Experience with TeamDynamix ESM Solutions
• Experience developing custom reports and Power BI integrations
• Experience supporting iPaaS automation

Required Application Documents:

Resume, Cover Letter, & Contact Information of 3 Professional References

Benefits:

The position includes a comprehensive benefit package*. Benefits for this position include but are not limited to the following:

• 3 weeks of paid vacation. 4 weeks of paid vacation beginning in the 6th year of employment.
• Unlimited paid sick time.
• 14+ paid holidays per year.
• Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate. Flexible Spending Accounts (FSA) and Dependent Care (FSD).
• Life insurance.
• Generous short-term and long-term disability programs and workers compensation.
• 403(b) defined contribution plan:
  
  
  
  • First 6 years University contributes 7.5%, Employee contributes a mandatory 4%.
  • University contribution increases to 10.5% in year 7, and 12% after 15 years.
  • Employee contribution decreases to 1% in year 7. Remains 1% thereafter.
  • Typical eligibility requirements: 1 year of service and 1,000 hours with Marist University.
  
  
  
  
• 403(b) Tax Deferred Annuity - Roth option available. Voluntary, up to IRS maximum contribution.
• Tuition Benefits:
  
  
  
  • Up to 16 undergraduate credits per semester. Up to 18 graduate credit per academic calendar. Eligibility extends to employee, spouse, and dependent children under age 26.
  • University pays 100% tuition only.
  • Eligible dependents may be Reimbursed up to $2,000 per semester towards tuition at another accredited institution.
  
  
  
  

*Eligibility requirements including waiting periods and/or employee probationary periods may apply at the discretion of the University.

About the Department/School:

Information Technology (IT) offers students, faculty, and staff access to advanced technologies to help promote a strong sense of community. A distinguishing feature of the Marist education is the manner in which information technology is used in support of teaching, learning, and scholarship. This environment creates a strong applied research culture and includes Marist students as young paraprofessionals, which makes Marist unique within higher education.

Marist IT staff come from diverse career and educational backgrounds. Our community of technologists collaborate to support a commitment to excellence with 80 staff members within 15 departments, more than 200 student paraprofessionals, and a 24/7/365 operation. Effort, talent, and commitment are rewarded and recognized within the division both internally by leadership, and externally through numerous industry accolades and awards. No two days are ever the same while working in IT. We are committed to finding more effective and practical ways to use technology to meet institutional goals.

About Marist University:

Founded in 1929, Marist is a comprehensive, independent four-year institution whose signature educational approach blends the liberal arts with pre-professional studies and emphasizes experiential learning to enrich classroom instruction. With campuses in Poughkeepsie, N.Y., and Florence, Italy, plus over 70 programs offering a variety of international study, Marist is a portal to the world and is devoted to nurturing a welcoming, inclusive community. Through six schools offering almost 50 majors, Marist cultivates the intellectual growth and well-being of its more than 6,000 undergraduate and graduate students and encourages them to color outside traditional academic lines as they pursue coursework and personal experiences that provide valuable occupational expertise and reflect their individual passions. Marist has been acclaimed a top institution in the nation by U.S. News & World Report, the Wall Street Journal/College Pulse, Princeton Review, and others. To learn more, please visit https://www.marist.edu/about

Type of Position:

Full-time

Classification:

Administrative (Exempt)

Months per Year:

12

Work Schedule:

Monday-Friday 8:30am-5:00pm

Please note: This position is hybrid eligible, 3 days on campus per week, 2 days remote.

Hours per Week:

37.5

Location:

Marist University Main Campus

Number of Position Openings:

1

Equal Employment Statement:

Marist University is committed to creating an inclusive workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the University will strive to achieve the full and fair participation of all members of the Marist community.

Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups. The University will review its employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated. The University will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.

Marist's policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by the University. It shall be considered a violation of University policy for any member of the community to discriminate against any individual or group with respect to employment or attendance at Marist University on the basis of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, veteran status, or any other condition established by law.