Loss Mitigation Specialist

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Loss Mitigation Specialist will focus on real estate secured loans that are 40+ days past due. All efforts are made to assist customers in maintaining possession of their homes or liquidating if they choose. To achieve this, the job requires the Loss Mitigation Specialist to assemble and present a plan that is beneficial to both the borrower and the bank.

Salary Range

The salary range for this position is $17.00/Hr. - $27.50/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities:

Communicating with Impact, Tact, and Balance:

Required to make outbound collection calls and take inbound calls related to Borrowers delinquencies and/or hardships.
• All calls must be handled to provide the upmost quality to our Borrowers, while also presenting solutions that best fit ONB's interests and values.
• Will serve as a single point of contact for the Borrowers throughout the resolution process.
• Must be able to adhere to scheduling and deadlines to follow up with Borrowers throughout the resolution process.
• On occasion, must effectively and respectfully communicate with cohorts and management within ONB, as well as vendors and authorized third parties outside of ONB.

Documenting accounts accurately:

• Required to utilize all necessary Banking and Collection software to document all interactions with Borrowers, vendors, authorized third parties, etc.
• Will maintain files comprised of documents submitted by Borrowers during Loss Mitigation review.
• Will create and complete several analyses, forms and templates throughout the resolution process.
• Will be required to order and maintain various reports and valuations in relation to the collateral properties throughout the loss mitigation process.
• On occasion, will be required to maintain loan documentation from other lines of business within ONB.

Following regulatory guidelines:

• Must train to identify and understand the regulations that oversee the Bank's processes, with a focus on the Collection and Loss Mitigation processes.
• Must follow all regulatory guidelines, through continued training and reference to all regulations while serving as Loss Mitigation Specialist.

Key Competencies for Position:

Culture Leadership

• Communication: Effectively shares information and ideas with individuals and groups; displays self-awareness and self-management, tailors the delivery to the audience, and selects suitable delivery method(s).
• Inclusiveness: Demonstrates strong self-awareness and respect of individual and cultural values by actively contributing to an environment that fosters inclusion, belonging and engagement of all team members. Values and leverages the contributions, perspectives and ideas of all team members in decision-making and group processes.

Execution Leadership

• Drive and Execution: Committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance.
• Planning and Organizing: Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
• Attention to Detail: Completes work thoroughly and accurately; pursues quality in accomplishing tasks.
• Problem Solving/Decision Making: Seeks to identify what caused the issue; incorporates input from multiple sources (e.g., lines of business, subject matter experts, data, policies, procedures, etc.) to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement.
• Accountability: Accepts full responsibility for self and contribution as a team member; follows through on commitments; implements decisions that have been agreed upon; acknowledges and learns from mistakes without blaming others; recognizes the impact of his/her behavior on others.

Qualifications and Education Requirements:

• Bachelor's degree in business related field is preferred.
• 2 to 5 years of experience in loss mitigation, collections, customer service and/or banking is preferred.
• Ability to handle multiple tasks and deadlines with attention to detail.
• Must possess strong oral and written communication skills.
• Must have the ability to work independently and use good judgment to make sound decisions.
• Must possess an understanding of financial worksheets.
• Strong organizational and critical thinking skills, while being self-motivated and understanding sense of urgency.
• Ability to effectively communicate with coworkers, peers, and all levels of management through written and verbal communication.
• Basic computer skills: Microsoft Excel and Word.
• AS/400, CBS, MSP and VQN systems experience is helpful.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!