Manager of Account Services

Description

sg360 partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance.

When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match.

Be part of a legacy of excellence and growth with sg360!

Our company is seeking a Manager of Account Management who is responsible for leading client relationships, supporting revenue growth, and overseeing the successful execution of print, direct mail, and related programs in collaboration with internal/external teams. This role ensures alignment between Sales, Account Management, and Operations to deliver high-quality, compliant, and efficient solutions that meet company/client objectives.

Key Responsibilities

• Partner with Sales leadership to support new business development, account expansion, and client strategy
• Play an active role in RFP/RFI assignments, responses, proposals, and client presentations
• Oversee execution of print, direct mail, and production programs, ensuring quality, accuracy, and on-time delivery with internal/external teams
• Provide oversight of critical accounts and high-risk projects, including issue resolution and escalation management
• Direct account assignment strategy based on client needs, complexity, and growth opportunity
• Contribute to forecasting, budgeting, and financial planning processes per Sales Leadership direction
• Foster a high-performance culture through accountability, recognition, and continuous development
• Manage performance issues and administer performance improvement plans when necessary
• Lead ongoing training and education to strengthen team capabilities and alignment with business objectives
• Oversee departmental initiatives, including but not limited to, billing optimization and reduction of billing lag through proactive client communication and internal coordination
• Ensure effective transition of client requirements and project scope from Sales to Project Management and Operations
• Drive continuous improvement across workflows related to account management, estimating, and production execution
• Provide oversight of CAPAs (Corrective and Preventive Actions) and NCRs (Non-Conformance Reports), including root cause analysis and resolution in coordination with Quality teams Provide strategic oversight of government-related programs, including coordination of bids, client communication, and reporting

Sales Process & Pipeline Management

• Oversee the Account Management team's execution of the front-end sales process, including coordination of quotes, proposals, order entry and client communication
• Ensure consistency and quality in support of Sales strategy and revenue goals
• Drive pipeline discipline through regular review cadence, ensuring accuracy, completeness, and proper stage alignment
• Partner with IT to manage system enhancements, updates, and license
• Customer Aging/Sales Commission reporting
• Monthly Sales Commission Calendar

Government & Compliance Programs (USGPO)

• Ensure alignment with USGPO requirements and internal processes
• Support personnel security vetting, documentation, and cross-functional coordination required for program execution
• On-time, 100% delivery and production accuracy

Requirements

Qualifications

• 8-12+ years of experience in the Direct Mail manufacturing process - digital, Sheetfed and Web/Inline.
• Possess Basic, current knowledge of US postal requirements/promotions
• Proven experience managing complex client relationships and high-volume programs
• Strong organizational skills
• Leadership and team development experience
• Experience with CRM systems such as Salesforce (preferred)
• Strong problem-solving skills
• Excellent verbal, written communication skills

Travel:

Minimal local travel may be required for meetings, trainings, and/or other business purposes

sg360 does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This policy applies to all applicants, including those whose employment authorization may expire in the future and would require sponsorship to remain employed.

sg360 is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. sg360 does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

sg360 will provide reasonable accommodations to individuals with disabilities in the hiring process, in accordance with applicable laws. If you require an accommodation to complete your application, please contact the location to which you are applying and ask to speak with the Human Resources representative.