Customer Service Representative - Distributed Parts

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

The Customer Service Representative serves as a primary point of contact for inbound customer interactions, delivering timely, accurate, and solutions-focused support. This role supports the transactional side of the business by managing orders, quotes, and customer inquiries while ensuring a high standard of service.

ESSENTIAL FUNCTIONS

• Act as a central liaison between customers and internal teams.
• Communicate clearly and professionally via phone and electronic channels.
• Respond to inbound inquiries and assess customer needs to provide appropriate solutions.
• Process orders and confirmations with a high degree of accuracy.
• Create, manage, and follow up on customer quotations.
• Provide order status updates, including delivery timelines and tracking details.
• Identify and recommend cost-saving alternatives or related products when applicable.
• Resolve customer issues and address complaints in a timely and professional manner.
• Collaborate with internal departments to support customer requirements and ensure seamless service.
• Maintain up-to-date knowledge of products, services, and customer support processes.
• Consistently meet or exceed individual and team performance goals.
• Build and maintain strong working relationships with customers, suppliers, and colleagues.
• Support team objectives and contribute to a positive, customer-focused environment.
• Perform additional duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent is required.
• Three or more years of experience in customer service experience.
• Proven ability to work independently in a self-directed environment while maintaining a high level of engagement.
• Strong ability to multitask and prioritize effectively in a fast-paced setting.
• Excellent verbal and written communication skills.
• Previous working knowledge of customer support processes and practices.
• Familiarity with consultative or soft sales techniques.
• Demonstrated adaptability and a positive approach to change.
• Proficient in Microsoft Office and general computer applications.

PREFERRED EDUCATION AND EXPERIENCE

• Associates or Bachelor's degree is preferred.
• Call center experience preferred.