Events Specialist, Americas

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

The Genesys Americas Integrated Marketing team is seeking a highly organized and detail-oriented Events Specialist to support the planning and execution of our events program. Events are a critical driver of demand generation and pipeline growth, and this role will play an important part in delivering high-quality, on-brand experiences across in-person, virtual, and third-party events.

This role is ideal for an early-career marketer who is passionate about event execution, logistics, and operations. The Events Specialist will work closely with Event Managers, Field Marketing, Global Events, Sales, and external vendors to help execute a robust calendar of events while ensuring operational excellence and a positive attendee experience.

The right candidate thrives in a fast-paced environment, has a strong attention to detail, and is eager to learn end-to-end event marketing best practices while supporting high-impact programs.

Key Responsibilities

• Support the planning and execution of North America events, including Genesys-hosted events, third-party conferences, trade shows, field events, and virtual experiences.

• Assist Event Managers with event logistics and coordination, including timelines, registration management, vendor coordination, shipping, on-site support, and post-event follow-up.

• Help maintain the Americas events calendar and support coordination across internal teams to ensure alignment and visibility.

• Support execution of event playbooks, sales activation kits, and materials to enable sales engagement and follow-up.

• Assist with tracking event-related expenses and invoices and support budget tracking with guidance from Event Managers.

• Support collection and tracking of event performance metrics, including attendance, engagement, pipeline contribution, and feedback.

• Partner with Field Marketing, Global Events, Sales, and other internal teams to support seamless event execution and communication.

• Support communications related to events, including internal updates, event snapshots, and coordination of post-event materials.

• Provide on-site and virtual event support as needed, including setup, registration, and day-of coordination.

Knowledge, Skills, and Experience

• 1-3 years of experience in event marketing, field marketing, or a related role; B2B technology or software experience preferred.

• Exposure to conferences, trade shows, field events, or virtual events, with an interest in learning full-cycle event management.

• Strong organizational and project coordination skills, with high attention to detail and the ability to manage multiple tasks and deadlines.

• Ability to execute event logistics and support programs with guidance in a fast-paced environment.

• Collaborative mindset with strong interpersonal skills and the ability to work cross-functionally with internal teams and external vendors.

• Strong written and verbal communication skills, with a proactive and solutions-oriented approach.

• Adaptable, reliable, and eager to learn, with a strong sense of ownership for assigned responsibilities.

• Familiarity with Salesforce, Asana, and/or event or marketing technology platforms is a plus.

• Bachelor's degree in marketing or a related field preferred.

• Ability and willingness to travel and work extended hours during events as needed.

Why You'll Love This Role

This role offers hands-on experience supporting a high-impact events program at Genesys, where events play a critical role in driving demand, pipeline, and customer engagement. You'll work closely with experienced event marketers and cross-functional teams, gain exposure to large-scale Tier 1 events and regional programs, and build a strong foundation in end-to-end event execution.

If you're passionate about event marketing, thrive in fast-paced environments, and enjoy bringing complex programs to life, this role provides an excellent opportunity to grow your skills, take on increasing responsibility, and build a long-term career in marketing at Genesys.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.