New

Supervisor, Service Line

Brigham & Women's Faulkner Hospital
vision insurance, paid time off, tuition reimbursement, 403(b), retirement plan
United States, Massachusetts, Boston
1133 Centre Street (Show on map)
Apr 23, 2026
Summary: Responsible for overseeing and coordinating the activities of a specific service line within the organization. Does this position require Patient Care? No Essential Functions: -Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback. -Conduct regular performance evaluations and address performance issues as necessary. -Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members. -Foster a positive work culture, promote teamwork, and encourage open communication. -Monitor service line operations to ensure timely and efficient service delivery. -Implement and enforce quality assurance processes and standards to maintain high-quality service levels. Education: High School Diploma or Equivalent required; Bachelor's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required Experience: Experience in a supervisory or managerial role, preferably in a service-oriented industry 1-2 years preferred Knowledge, Skills and Abilities: - Strong leadership and people management skills. - Excellent communication and interpersonal skills. - Ability to motivate and inspire a team to achieve targets and meet service standards. - Strong problem-solving and decision-making abilities. - Knowledge of service line operations, processes, and best practices. - Familiarity with quality assurance principles and methodologies. - Proficient in using relevant software applications and systems. - Excellent organizational and time management skills. This position oversees the operational workflows that supports safe and efficient surgical care across the perioperative environment. The Service Line Supervisor is directly accountable for case cart completion, tray assembly support, and intracase responsiveness during live procedures. The role maintains continuous coordination with OR Nurse Managers, Surgeons, Flow Managers, and CSPS leadership to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations. The Service Line Coordinators lead the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand. The individual partners closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms. The role requires strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency. This position serves as an operational bridge between sterile processing and surgical services-translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time. Medical, Dental, and Vision insurance Tuition Reimbursement Generous Paid Time Off 50% Off MBTA passes Access to childcare resources and emergency backup care 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options Exclusive "Perks" - discounts on tickets and passes for ski resorts, museums, sporting events, and more Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.