Customer Experience & Education Consultant

Join our partner, a global leader in the consumer goods industry, renowned for shaping trends and delivering exceptional experiences worldwide. This is an incredible opportunity to leverage your expertise to significantly impact how customers engage with beloved brands, driving satisfaction and loyalty through innovative educational strategies and seamless digital experiences.

As a vital contributor, you will play a pivotal role in shaping the customer journey, influencing how consumers learn about and interact with products both online and in-store. Your work will directly enhance brand connection and foster a positive, memorable experience for countless individuals, contributing to the continued success and evolution of customer engagement strategies on a global scale.

**What You'll Do:**

* **E-Learning Project and Content Management:**

* Lead project management initiatives, specifically within digital e-commerce and e-learning environments.

* Cultivate collaborative relationships with diverse vendors to ensure a cohesive and effective learning journey for end-users.

* Oversee all brand e-learning content across various platforms, guaranteeing global consistency and widespread adoption.

* **Educational Content Creation:**

* Develop, write, and produce engaging educational content, encompassing product education, experience education, and digital training/upskilling.

* Create compelling educational video content, including product knowledge sharing and usage demonstrations.

* Stay abreast of the latest customer experience and service trends that influence customer behavior across social channels and in-store environments.

* **Customer Experience Expertise:**

* Apply a deep understanding of customer experience, including drivers of customer behavior, elements of successful in-store and online interactions, brand connection strategies, and how employees can create positive, memorable customer experiences.

* Identify and implement in-store and online services that enhance customer satisfaction and retention.

* Utilize knowledge of learning design principles to effectively upskill a community.

* **Global Market Collaboration:**

* Engage with global markets to gather feedback on the rollout of service education packages.

* Facilitate cross-functional collaboration with internal teams, including marketing, social, communications, and digital specialists.

* **Reporting:**

* Monitor and report on service KPI performance for each market/country.

**What You'll Bring:**

* 5+ years of experience in in-store and/or online customer experience.

* 3+ years of experience in learning content creation (digital and physical).

* Proven project management experience.

* Strong communication skills.

* Strong organizational and time management skills.

**Bonus Points If You Have:**

* Retail/customer-facing experience.

* Writing experience.

* Experience with E-Learning software/authoring tools.

* Experience in in-person meeting/event planning.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.