New

Member Services Representative

TEKsystems
$37,440.00 - $47,840.00 / yr
401(k)
United States, Michigan, Ann Arbor
Apr 14, 2026
About the Role This organization is a member-owned, not-for-profit financial cooperative dedicated to delivering exceptional service and building long-term relationships. The Member Services Representative / Loan Assistant plays a critical role in supporting members with a wide range of banking and loan-related services while contributing to a welcoming, family-oriented branch environment. This role is ideal for someone who is proactive, service-driven, and thrives in an environment where teamwork, accountability, and member experience come first. Key Responsibilities * Open, close, and maintain member accounts * Open and maintain Individual Retirement Accounts (IRAs) * Assist members with various financial products and services * Support members with legal accounts (e.g., POA, guardianships, conservatorships) * Answer member inquiries via phone, email, and online platforms * Process transactions such as: * Wire transfers * Stop payments * Travel notices * Address changes * Check orders * Provide administrative and clerical support to the Loan Processing Department * Communicate with members and internal teams in the absence of a Loan Officer * Prepare, assemble, and send loan packages as requested * Generate and update interest rate sheets in the system * Maintain organized and accurate filing systems * Perform additional duties as assigned Schedule & Work Environment * Hours: Monday-Friday, 9:00 AM-5:30 PM * No Saturdays * 1-hour lunch + 1 fifteenminute break * Training & Onboarding: * 100% branch-based orientation * Initial paperwork, shadowing, and hands-on training * Pace determined by manager based on learning curve * Access to an online training platform with strong regulatory focus * Work Culture: * Family-oriented, supportive, and accountable * Business casual attire * Highly hands-on leadership and proactive feedback (90-day review and annual reviews) Required Qualifications Must Have: * Friendly, welcoming demeanor with a strong service mindset * Clear, professional communication skills * Experience opening and closing customer accounts * Comfort assisting with phones and handling challenging member situations * Strong work ethic-someone who "runs toward the fire, not away from it" * Team-first mentality with proactive problem-solving instincts * Positive, articulate, and dependable personality Preferred Qualifications * Banking or credit union experience * Experience with core banking systems (DNA/Fiserv preferred) * Exposure to: * Debit card setup * Online banking support * Fraud resolution * Account inquiries * Death claims, guardianships, or POA processing What Sets This Opportunity Apart * Exceptional benefits with very low out-of-pocket cost, including: * 13 paid federal holidays * 401(k) with 2% company match * 10% money purchase pension contribution into 401(k) * Leadership team that is highly involved in training and development * Strong emphasis on accountability, teamwork, and outstanding member service * A culture where people are noticed, supported, and expected to contribute Job Type & LocationThis is a Permanent position based out of Ann Arbor, MI. Pay and BenefitsThe pay range for this position is $37440.00 - $47840.00/yr. Benefit need to be updated. Workplace TypeThis is a fully onsite position in Ann Arbor,MI. Application DeadlineThis position is anticipated to close on Apr 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.