New

Back Up Care - Customer Service Rep.

TEKsystems
$18.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Westminster
Apr 14, 2026
Location: 11030 Circle Point Road, Westminster, CO 80020 Workplace Type: Onsite Pay Rate: $18.75/hour Schedule: Fulltime, 40 hours/week Expected Start Date: May 18, 2026 Job Overview We are seeking a customerfocused BackUp Care Customer Service Representative to support a fastpaced contact center environment. In this role, you will assist working professionals who need urgent shortterm childcare solutions, allowing them to continue their workday without disruption. This position is ideal for individuals who are empathetic, adaptable, and eager to grow within a customer service organization known for strong training, internal mobility, and longterm opportunities. Key Responsibilities * Handle inbound calls from employees seeking backup childcare solutions * Provide timely, empathetic support while identifying the caller's needs * Coordinate childcare solutions by working with internal networks and service providers * Accurately document all interactions and outcomes in a CRM system * Navigate multiple systems simultaneously using dual monitors * Maintain professionalism while supporting callers who may be stressed or timesensitive Required Qualifications * High school diploma or equivalent * Minimum of 1 year of experience in customer service, help desk, or call center environments * Excellent verbal and written communication skills * Ability to accurately document call details while engaging with callers * Strong organizational and timemanagement skills * Typing speed of 35 WPM or higher (preferred) * Basic computer skills (Microsoft Outlook, copy/paste, data entry) * Ability to learn new systems quickly * Comfortable determining customer needs without following a scripted process NicetoHave Qualifications * Exposure to higher education (Associate's or Bachelor's degree) * Previous experience supporting customers during highvolume or peak seasons Work Environment & Schedule * 100% onsite role in a newly opened office * Nationwide customer base within the United States * Collaborative call center environment with multiple systems and tools * Monday-Friday schedules with possible weekend shifts * No overnight shifts * Shifts typically fall within early morning to evening hours * Flexibility to take breaks and lunch within scheduling guidelines Note: After 90 days, highperforming employees may be eligible for workfromhome opportunities (not guaranteed). Training * Paid, onsite training in a classroom environment * 2 weeks of classroom training + 2 weeks of nesting (4 weeks total) * Training schedule: Monday-Friday, 8:00 AM-4:30 PM * Attendance during training is mandatory Performance Expectations * Average of 25-50 calls per day (varies by season) * Measured on call handle time, quality assurance scores, and schedule adherence * Peak seasons include summer, winter breaks, and spring break What Makes Someone Successful in This Role * Coachable and eager to learn * Strong active listening skills * Comfortable working onsite five days a week * Reliable transportation * Passion for helping others during stressful situations Why Join This Opportunity? * Be part of an awardwinning contact center environment * Gain exposure to multiple client industries * Strong history of converting contractors to permanent employees * Real career growth opportunities, including promotions within the first year * A role that makes a direct, positive impact on working families Job Type & LocationThis is a Contract position based out of Westminster, CO. Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Westminster,CO. Application DeadlineThis position is anticipated to close on Apr 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.