New

Service Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Oshkosh
Apr 14, 2026
Service Desk Technician Contract Length: 12+ months (with strong opportunity for extension or conversion) Work Schedule Options: * Sunday-Thursday, 6:00 AM - 3:00 PM * Location: Onsite - Oshkosh, WI Position Overview We are seeking a Service Desk Technician to join an inhouse Help Desk team supporting a growing enterprise user base. This role is a 12month contract with a strong likelihood of extension and consideration for fulltime conversion as service desk operations transition from a managed service partner back in house. The Service Desk Technician will provide levelone support for end users via phone, email, and chat. The environment includes a high ticket volume related to an ongoing Microsoft 365 migration, along with common service desk requests and incidents. Key Responsibilities * Provide firstlevel technical support for end users via phone, email, and chat * Manage and resolve incidents and requests using the ServiceNow ticketing system * Troubleshoot Microsoft 365 issues, access requests, and accountrelated concerns * Support Active Directory tasks such as password resets and user access * Perform basic break/fix troubleshooting for hardware and applications * Support SAPrelated tickets at a basic triage level * Escalate issues appropriately while maintaining SLA expectations Required / Desired Skills * Help Desk / Service Desk support experience * Strong customer service and communication skills * Experience supporting Windows environments * Microsoft Office / Microsoft 365 support * Active Directory fundamentals * Ticketing system experience (ServiceNow preferred) Ideal Candidate Profile This is an excellent opportunity for: * Entrylevel IT candidates seeking enterpriselevel experience * Service desk professionals with prior enterprise help desk or callcenter IT experience * Individuals looking for longterm growth, career pathing, and exposure to a tiered support model Environment & Growth The Service Desk team currently supports a global user base and has grown steadily over recent years. Leadership is focused on building defined support tiers and longterm career paths across infrastructure and IT operations, making this a strong opportunity for candidates seeking stability and advancement. Job Type & LocationThis is a Contract position based out of Oshkosh, WI. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Oshkosh,WI. Application DeadlineThis position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.