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Scientist/Sr/Principal (Business & Operations Support) Job

Armstrong World Industries
United States, Pennsylvania, Lancaster
2500 Columbia Avenue (Show on map)
Apr 06, 2026

Primary location:Lancaster,Pennsylvania
Relocation offered:No
Employment status:Full-Time
Travel:11%-25%
Non-compete:No

The estimated base salary range for this role is $100,000 to $132,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What You'll Be Doing

  • Provide technical support to manufacturing sites, including troubleshooting, test design, data analysis, and implementation of corrective actions
  • Partner with plant teams to plan and execute productivity and process improvement initiatives
  • Lead projects focused on:
    • Cost reduction
    • Raw material optimization
    • New product development
    • Quality improvements across single or multiple sites
  • Collaborate with Sales and Marketing to identify and implement proactive quality improvement opportunities
  • Identify and integrate opportunities across quality, productivity, innovation, and new product development
  • Develop and implement leading indicators and metrics to proactively prevent issues
  • Participate in Lean manufacturing initiatives and continuous improvement efforts
  • Share best practices and key learnings across the manufacturing network
  • Conduct training and provide technical guidance to Process Engineers

What Will Make You Successful

  • Strong ability to apply technical expertise in a manufacturing environment to solve complex problems
  • Proven experience supporting or leading process improvement and productivity initiatives
  • Ability to analyze data, identify root causes, and implement sustainable solutions
  • Strong communication skills with the ability to influence from the shop floor to executive leadership
  • Self-starter mindset with strong analytical and problem-solving capabilities
  • Ability to manage multiple priorities in a fast-paced, multi-site environment
  • Collaborative approach with cross-functional teams including operations, sales, and marketing
  • Commitment to continuous improvement, safety, and operational excellence

What Makes You Stand Out

  • Experience in:
    • Mineral fiber ceilings
    • Paper manufacturing
    • Coatings or related industries
  • Background in wet felt manufacturing operations
  • Experience with quality systems and driving quality improvements across operations
  • Demonstrated success leading cross-site or network-level improvement initiatives
  • Strong experience developing proactive metrics and leading indicators
  • Experience training, mentoring, or developing engineering talent
  • Lean Manufacturing experience and ability to drive cultural adoption

Qualifications

  • Bachelor's degree in:
    • Chemical Engineering
    • Chemistry
    • Material Science
    • Physics
    • Or related technical discipline
  • 4+ years of relevant experience in:
    • Process engineering
    • Operations leadership
    • Corporate technical support
  • Experience working in a manufacturing environment with a focus on productivity and process improvement
  • Ability to translate technical knowledge into practical manufacturing solutions
  • Strong written and verbal communication skills
  • Proven analytical and problem-solving abilities
  • Willingness and ability to travel up to 35% to support manufacturing sites, including:
    • Lancaster, PA
    • Macon, GA
    • Hilliard, OH
    • Pensacola, FL

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

  • Engaging a diverse, purpose-driven workforce;
  • Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
  • Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
  • Being a catalyst for change with all of our stakeholders; and
  • Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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