PCH Manager of Training and Quality

Summary

Job Description:

BHMG

Patient Connection Hub - Louisville

Job Summary:
The Patient Connection Hub (PCH) is designed to be a premier health contact center that provides
patients, families and referring physicians multiple pathways to connect to Baptist Health. The goal of thePCH is to deliver a high-quality and integrated Baptist experience; ensuring that patients receive the
correct care, from the appropriate provider in right timeframe.The PCH Manager of Training and Quality is responsible for developing/building training content andfacilitating new employee and ongoing staff training on multiple systems including Epic, Finesse, Cisco,OnBase, etc. The manager will be responsible for developing and organizing training content relevant to adiverse group of employees and skill sets. Responsibility includes coordinating with the Epic Ambulatory,Technology, BHMG Training and Support teams and the Manager(s) of the PCH scheduling team(s). Theinstructor must also successfully complete the Epic Credentialed Trainer program.

Minimum Education, Experience, Training and Licensures Required:

• Associate's degree from an accredited educational institution required, or higher.
• Bachelor's preferred, associate's degreeand/or experience will be considered.
• Two years of job-related experience required.
• Must obtain Epic Instructional Design certification or accreditation in one or more applications
  within 6 months of hire.

Work Experience

Education