Engineering Support

Nokia of America Corporation, Engineering Support (Multiple Positions), Sunnyvale, CA.

• Analyze, troubleshoot, and evaluate Nokia network systems;

• Provide software and hardware support to Nokia engineers, including ensuring appropriate software and hardware for technical engineering equipment;

• Troubleshoot and provide time-sensitive support regarding network and IT problems for Nokia's Executive Briefing Center and executive-level users;

• Manage the internal service desk;

• Work with other internal departments to ensure collaboration and resolution of network and IT issues; and

Communicate technical issues appropriately to both technical and non-technical audiences. #LI-DNI

Must have a Bachelor's degree in Computer Science, Computer Information Systems, or a related field, and 6 years of related work experience. In lieu of a Bachelor's degree in Computer Science, Computer Information Systems, or a related field, the employer will accept an additional 2 years of related work experience.

• Must have 6 years of experience providing high-touch network and IT support to executive-level personnel;

• Must have 6 years of experience supporting and communicating with executive audiences regarding IT issues;

• Must have 5 years of experience creating and maintaining network user instructions or manuals;

• Must have 5 years of experience supporting, operating, and troubleshooting network and IT issues; and

• Must have 5 years of experience configuring, managing, and troubleshooting Windows and Mac OS.

Telecommuting from a location within commuting distance of Sunnyvale, CA may be permitted up to 1 day per week or 20%.

International travel required up to 10%.

Domestic travel required up to 10%.

Employer will accept any suitable combination of education, training or experience.

TO APPLY: Email CV to us.jobs@nokia.com with Job Code CA26-2507273 in subject line.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive compensation and benefits package: https://www.nokia.com/careers/our-locations/united-states/