Manager Employee Benefit Services

Lead the strategy and delivery of employee benefit services that truly support cooperatives and their employees. At NRECA-one of Lincoln's Best Places to Work-you'll manage a highimpact team and play a key role in shaping the employee experience through thoughtful, welldesigned benefit services.

• Leadership role

• Strategic and peoplefocused

• Trusted, missiondriven organization

Apply to join a workplace where your expertise matters and help us continue delivering excellence to our members!

NRECA is a unique national trade association providing advocacy, financial services, and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace, and commitment to service excellence. As a "best place to work" employer, we operate with integrity, transparency, and a spirit of innovation.

Join a dynamic and inclusive team that administers industry-leading employee benefit plans. Our work is diverse, intellectually engaging, and deeply impactful. We foster a culture of belonging, driven by values like communication, creative problem-solving, and accountability. If you're motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you.

Job Summary

Leads and manages the Employee Benefit Services team, overseeing daily operations, staffing, and performance to ensure timely, accurate, and compliant benefit transactions and billing. Partners closely with Lincolnbased leadership to drive continuous improvement, support a highperforming team environment, and deliver excellent service to cooperative members. Eligible for NRECA's hybrid work schedule, offering flexibility to work from home up to two days per week.

• Serve as the primary subject matter expert for complex employee benefits issues, providing guidance to staff and support to cooperative members

• Oversee benefit transactions and billing, including insurance, pension, and group billing, ensuring accuracy, compliance, and timely execution

• Resolve escalations, interpret policies and procedures, and guide staff through complex or nonroutine cases

• Analyze operational metrics, error trends, and workload changes to recommend process improvements and staffing adjustments

• Collaborate with leadership and peers on system updates, operational initiatives, and project work affecting benefit services

• Coach and support team members through realtime guidance, training, and knowledge sharing

Hybrid Schedule

This role follows a hybrid work schedule requiring a minimum of three days per week in the Lincoln office. Tuesdays and Thursdays are required inoffice days; the third inoffice day is flexible. Up to two days per week may be worked remotely. Candidates must reside within commutable distance of the Lincoln office.

Your Benefits & Rewards

• Competitive compensation and outstanding benefits.

• Medical, dental, and vision insurance.

• Matching 401(k) AND a pension plan.

• Wellness programs and professional development opportunities.

• A supportive team and a culture that values your contributions.

• High School diploma or GED required

• Associate degree preferred or equivalent combination of education and experience, including seven years of progressively complex benefits processing experience with exposure to:

  • Leading teams or workgroups

  • Group insurance plans

  • Service providers and vendors

Experience

• Minimum of two years of experience in a senior specialist, project lead, supervisory, or people management role

• Experience with benefit plan eligibility, enrollment, billing, or comparable transactional benefit operations

• Experience reviewing and analyzing operational metrics, error trends, and workflow volumes

• Experience using a benefit administration or processing system (preferred)

• Ability to report to the Lincoln office when required, consistent with the hybrid work schedule

Knowledge, Skills, and Abilities

• Ability to exercise sound judgment when reviewing complex cases, ensuring accuracy and adherence to standards

• Ability to set expectations, monitor productivity, and foster accountability across a team

• Ability to build team capability through effective training, crosstraining, and knowledge sharing

• Ability to identify root causes, manage escalations, and make wellreasoned decisions

• Skill in prioritizing work and managing staffing resources to consistently meet servicelevel expectations

• Strong, professional communication skills with the ability to interact effectively with individuals at all levels inside and outside the organization

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Primarily sedentary work with extended periods of sitting.

• Close visual acuity for computer work and data analysis.

• Manual dexterity for frequent keyboard use.

• Occasional light lifting (up to 10 lbs.)

• Effective communication in person, by phone, and via email.

Additional Requirement:

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement".

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.