New

Customer Support Analyst

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, South Carolina, Columbia
Apr 04, 2026
Description TEKsystems is hiring a Technical Customer Support Representative to support a financial client in Columbia, SC. This is a call center environment, supporting end users in software support, password resets, system updates, and overall customer support. Experience in call center and technical support is required. Responsibilities: * Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. * Will train on new business applications and be prepared to support upcoming system implementations. * Uses multiple system tools to search and troubleshoot questions and issues of systems and applications Requirements: Education and/or experience equivalent to an Associate Degree in Business or technical discipline Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management Strong customer service orientation; desire to embrace technology as a means of improving service Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment Tools and technology used: VDI, VM, active roles, Citrix support, Microsoft 365 support, business application support Top Skills' Details 1. Strong Customer Support-Experience in call center environment preferably dealing with PC and application software 2. Technical troubleshooting/system support- Exp using systems like VDI, VM, active roles, Citrix support, Microsoft 365 support, business application support 3.Problem-Solving- Able to analyze situations thoroughly, identify root causes, and recommend the right solutions-especially for recurring or complex issues. 4.Organization & Prioritization- Manages multiple requests at once, prioritizes effectively under time pressure, and takes ownership of follow-through and resolution. Additional Skills & Qualifications Certified Helpdesk professional preferred HIPAA certified preferred. HDI certification nice to have Environment* Financial industry Hybrid: Onsite Tuesday, Wednesday, and Thursday. 8am-5pm Job Type & LocationThis is a Contract position based out of Columbia, SC. Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Columbia,SC. Application DeadlineThis position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.