Quality Assurance (QA) Program Manager, Custodial Services

We are excited to announce an opportunity within our Facilities Management Operations team for a Quality Assurance (QA) Program Manager in the Custodial Services Department. This influential ad impactful role will oversee the Custodial QA inspection program in nearly 400 buildings across Grounds.

The QA Program Manager will be instrumental in ensuring the services provided by the Custodial Department meet the quality standards set forth by the University. The inspections performed by you and your team provide vital information on the current standing of our program and help shape the direction of the Custodial Department in the future.

Responsibilities

Key areas of responsibility of the QA Program Manager role include:

• QA Inspection Program Management

Develop and implement QA strategies to improve the overall inspection program. Create, employ, and administerinspection schedules, ensuring that inspections are performed on time and provide detailed information to the Custodial Services Management Team. Monitor all inspection results to determine future inspection schedules, including any re-inspections necessary in deficient areas.

• Continuous Process Improvement

Drive continuous improvement initiatives in the inspection process, using data from the inspections to optimize the QA program. Analyze the inspections to determine the root cause of deficiencies and share insights with the Custodial Operation Team.

• Leadership & Team Development

Guide, mentor, and inspire your current team of two (2) QA inspectors throughout full life cycle of employment. Ensure all inspections align with expected APPA levels of service. Foster a positive atmosphere that encourages professional growth and skill development to create a culture of continuous development within your team.

• Data Analysis and Reporting

Use the data generated by the inspections to identify trends in buildings, space types, etc. Generate detailed reports that are easily understood by the Custodial Operations Team.

• Collaboration with Custodial Operation Teams

Present inspection data and trends to Custodial teams and leadership. Use the inspection results to provide actionable insights to help drive change to the existing Custodial program.

Minimum Qualifications

• Education: Bachelor's degree.
• Experience: At least four years of experience.
• Licensure/Certifications: None

Preferred Qualifications

• Knowledge: Comprehensive understanding of APPA levels of care.
• Experience: Significant experience in institutional custodial services or industrial hygiene. Two (2) or more years of formal supervisory/managerial experience.

Physical Demands

Will require frequent traveling, standing, and climbing stairs to access buildings and facilities in order to assess conditions and review facility projects. The position will require occasional light lifting, bending and stooping, in addition to the use of desktop computers in an office environment.

Salary Range

• The anticipated hiring range is starting at $62,000, commensurate with education and experience.
• Employees new to UVA are eligible for a $2,000 sign-on bonus.

Position Type & Work Location

• This is an exempt-level, benefited position. Learn more about UVA benefits.

• This position is based in Charlottesville, VA, and must be performed fully on-site.

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Application Timeline

Application review will begin after April 9, 2026.

Additional Requirements

• Background checks will be conducted on all new hires prior to employment.
• This position will not consider candidates who require immigration sponsorship at this time.

How to Apply

Please apply online, by searching for requisition number R0082130. Complete an application with the following documents:

• Resume
• Cover Letter

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Reference Check Process

Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

Contact

• For questions about the position, please contact Ryan Gumlock, at rpg4r@virginia.edu .

• For questions about the application process, please contact Rich Haverstrom, HR Recruiter, at rkh6j@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.