Associate Post Market Surveillance Specialist

We are seeking a detail-oriented and motivated Post-Market Quality (PMS) Associate (Entry-Level) to support key quality system processes, including complaint handling, field corrective actions, and post-market surveillance activities. This role will assist in ensuring timely investigations, accurate documentation, and compliance with global regulatory requirements.

The ideal candidate has a foundational understanding of quality systems through education, internships, or early career experience in regulated industries such as medical devices, manufacturing, or aerospace. This position is a great opportunity for someone looking to build expertise in quality and regulatory processes while contributing to product safety and continuous improvement.

Onsite - This role requires working onsite 5 days a week.

• Competitive Pay: $54,000-$70,000 per year. Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy.Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

• Execute complaint handling activities, including intake, documentation, investigation support, and closure
• Manage customer communications related to complaints, including acknowledgments and requests for additional information
• Collaborate with cross-functional teams (Quality, Regulatory, Engineering, Manufacturing, Service) to support complaint investigations
• Prepare and submit regulatory reports (e.g., MDRs, vigilance reports) under guidance from senior team members
• Assist with coordination of field actions and recalls, including documentation and communication activities
• Coordinate and write reports for Post-Market Surveillance (PMS) activities, including data collection, basic analysis, and report preparation
• Monitor and track complaint trends and escalate potential issues to senior team members
• Maintain accurate, organized, and audit-ready documentation in accordance with internal procedures

Education and Experience

• Bachelor's degree in Engineering, Life Sciences, Quality, or a related field OR equivalent combination of education, internships, co-ops, or project work
• 1-3 years of experience in a quality, manufacturing, or regulated environment preferred (internships and academic projects count)
• Exposure to regulated environments (FDA, ISO, etc.) through coursework or experience is a plus

Required Skills/Abilities

• Strong attention to detail, especially with documentation and data entry
• Basic understanding of quality systems and problem-solving methodologies (e.g., root cause analysis)
• Ability to organize and manage multiple tasks with guidance
• Effective written and verbal communication skills
• Willingness to learn and grow in a regulated, fast-paced environment
• Basic proficiency in Microsoft Office (Excel, Word, etc.)

Preferred Experience

• Familiarity with quality standards such as FDA 21 CFR Part 820 or ISO 13485 (through coursework or experience)
• Internship or project experience related to quality, regulatory, or manufacturing environments
• Exposure to complaint handling and data analysis concepts
• Interest in medical devices, aerospace, or other regulated industries

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