Technical Support Service Representative

• Come join our team! We currently have a Permanent (Direct Hire) opportunity in Miamisburg, OH for a Technical Support Service Representative to provide in-house and onsite technical support, preventative maintenance, field repair, and commissioning of a variety of voltage control and power quality equipment. Must have a good understanding of power quality equipment.

• Responsible for providing in-house and onsite technical support, preventative maintenance, field repair, and commissioning of a variety of voltage control and power quality equipment.
• Also responsible for verifying scheduling of service calls with customers and meeting pre-scheduled preventative maintenance agreements.
• Includes but not limited to troubleshooting, testing, repairing, and maintaining a variety of electrical and mechanical equipment.
• Provides pre-sales and post sales technical support to the sales team.
• Responsible for final testing and inspection prior to shipping as required when not dispatched in the field.
• Evaluate and perform corrective maintenance utilizing in-depth troubleshooting of a wide variety of equipment at customer sites.
• Perform start up services on all products such as voltage regulator and UPS (Uninterruptible Power Supply) products at customer sites.
• Provide technical assistance over the telephone as required.
• Provide written reports for all repair activities including time sheets and expense reports to support the timely invoicing of customers.
• Provide feedback to management for the purpose of improving customer satisfaction.
• Provide input for the development of Field Service and Tech Support Policies and Procedures.
• Function as technical interface for customers and channel partners.
• Quote services and/or parts required by the customer.
• Schedule service calls for Technicians, Authorized Service Providers (ASPs), or themselves.
• Primary Service Representative for top tier Service customers. (Philips Medical and Current/Dualite).
• Assist others in the Service department as needed.
• Other duties that may be assigned by the Service Manager.

• This position requires domestic and occasional international travel.
• Must be a US nationalized citizen and be willing and able to obtain or have a current US Passport.
• Must have a valid driver's license.
• Will use own vehicle.
• Must have a good understanding of power quality equipment.
• Must have a working knowledge of electrical and electronic principles.
• Ability to read and interpret schematics, diagrams, specifications, and operation manuals.
• Experience with computer applications (ERP systems, MS Word, Excel, PowerPoint).
• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, reach, lift loads up to 50 lbs. and use hand tools.
• Periodically sits at a desk or workstation in front of a computer screen and use hands and fingers to operate a computer keyboard and/or mouse.
• The work environment is a combination of field activities, factory, and general office workspaces.

• Minimum, 2-year technical degree in electronic or electrical engineering technology and one year of related experience, or equivalent combination of education and experience.

• Must be U.S. Citizen - "Must be able to meet ITAR requirements, including US citizenship to be considered for this role."

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.