CRM System Coordinator (LTE 09/30/2028) .75

Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. As an open-access institution, we proudly serve learners from all walks of life, recognizing that diverse backgrounds and lived experiences enrich our community and strengthen our mission. We are committed to creating a sense of belonging where everyone feels empowered to be themselves and supported in their personal and professional growth. This means actively identifying and removing barriers to opportunity and providing pathways to social and economic advancement. Western is deeply connected to the communities we serve, and we believe in the power of education to drive positive change. We seek individuals who are passionate about teaching and learning, dedicated to student success, and eager to collaborate in building a more vibrant, equitable community. If you share these values and are ready to make a meaningful impact, we invite you to explore this opportunity at Western.

1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.
2. Perform office functions which may include, but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard
software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments.
3. Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.
4. Student Success is the cornerstone of Western's culture and the college may assign employees as needed to other areas or additional duties to foster this success.
5. Technical Support and Analysis:
Supporting Action/Task May Include:

• Problem solve user and software errors that inhibit the efficiency of the CRM.
• Maintain the relationship owner model in the CRM by creating and maintaining TX Group assignments and managing user access and security
• Perform end of term cleanup including but not limited to student stage and student type updates
• Assist in development, creation, and deployment of system workflows/automations for a variety of use cases to enhance efficiency.
• Troubleshoot errors between the CRM and Student Information System
• Project manage day-to-day CRM projects; support the implementation, ongoing development and maintenance of all processes in the CRM.
• Maintain and support enhancements of CRM third party vendors/add-ons

• Import and manipulate data from various lists using Salesforce Data loader and Validity Demand Tools
• Support the development of solutions to obtain new data through the CRM
• Develop reports and data that support the Student Life Cycle and enrollment management goals, including department KPIs

• Facilitate conversations with users and departments to determine needs and provide process/procedure recommendations
• Backup and support CRM team with communication, event report and dashboard development and maintenance

Minimum Qualifications:

• Associate Degree in related field with 2 yrs. related occupational experience OR
• Education in related field combined with related occupational experience totaling 4 years OR
• Related occupational experience totaling 4 years

• Bachelor's degree in related field

This position reports to: Welcome Center & Enrollment Systems Manager

Starting annual/hourly salary range based on education and experience: $52,214 - $68,282

This position would include competitive salary, along with a wide variety of benefits available to 30-hour a week positions for Western Technical College Employees. These benefits include: health, dental, life, retirement - Wisconsin Retirement System (WRS), voluntary vision, supplemental Allstate insurance (accident, critical illness and cancer), pet insurance, flexible spending account for health & dependent care, employee assistance program (EAP), and tax-sheltered retirement annuity programs - 457 & 403(b). We offer a range of paid leave including Bereavement, Casual Illness, Personal, Vacation, Holidays, Summer Fridays, Shut Down, Military paid leave, and Leave donation.

Applicant review will begin: April 20, 2026

Start Date of: June 2026

Copies of Transcripts from regionally accredited colleges or universities are acceptable during the application process (originals will be required upon hire)

Western is accredited by the Higher Learning Commission. Our mission is to provide relevant, high quality education in a collaborative and sustainable environment that changes the lives of students and grows our communities. Western is committed to providing a safe and respectful workplace for all employees.

Annual Security Report (Clery Act)

For the Western Annual Security Report, which includes statistics about reported crimes and information about campus security policies, see: https://www.westerntc.edu/sites/default/files/student-rights/documents/AnnualSecurityReport.pdf or contact Justin Weisbecker, Director Campus Community Safety at 608-789-6165.

An Equal Opportunity/Access/Employer And Educator

Western Technical College is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. Reasonable accommodation will be provided in the job application process to enable a qualified applicant to have an equal opportunity to be considered for a job as is provided to all Western employees. If you want to request an accommodation, please contact the EEO/AA Compliance Officer at (608)785-9274.

Non-Discrimination Notice

Western Technical College, in compliance with state and federal law, does not discriminate on the basis of age, race, color, national origin, disability, marital status, sex, including sexual orientation and gender identity, veteran status, genetic testing or other legislated categories in employment, admissions, programs, or activities. Western prohibits retaliation against any individuals who bring forth any compliant, orally or in writing, to the College or government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Western provides assurance that lack of English reading/speaking skills will not be a barrier to admittance and participation in the College. General inquiries regarding the College's non-discrimination policies may be directed to:

John Heath
Director of Human Resources
Western Technical College
111 7th Street North
La Crosse, WI 54601
608-785-9464
WI Relay: 711