Senior Warehouse Technician

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Senior Warehouse Technician, you will work within a team-based environment to ensure inbound/outbound shipments are accurate and free of damage. The Senior Warehouse Technician tests equipment for proper function and facilitate repairs when necessary. You will maintain inventory and ensure accuracy in the system. This position handles work orders and works with internal customers to ensure they receive the equipment they need, when they need it.

Receives:
• Ensures inbound and outbound shipments are accurate and free of damage.
• Receiving duties include unloading trucks, coordinating materials with packing slips, tagging and filing documents indicating received receipt.
• Ensures all new CPE equipment is loaded correctly into the inventory system within 48 hours of being received. Unpack CPE, label and repack before adding to inventory.
• Service:
  • Test equipment for proper function and schedule repairs of damaged/broken or defective equipment.
  • Coordinates all repairs to include CPE equipment, Head end equipment, Hardline Equipment and warranty items
• Inventory:
  • Maintains inventory including purchasing, receiving, stocking, and tracks regulated and non-regulated equipment and materials.
  • Performs Inventory & Supplies duties such as repair & returns, orders & processes orders for regulated & deregulated items, tracks regulated & deregulated inventory, maintains appropriate inventory levels utilizing the mailbox and web tools (e.g., Inventory Use & Transfer Application, etc.), Plant Record Systems, SAP and other TDS and Broadband applications as appropriate.
  • Inventory responsibilities include warehouse, vehicles, in process orders, repairs & delinquent shipments which includes the physical loading and unloading of all shipments. Establishes and maintains a tracking database, tracks delinquent shipments, tracks Broadband projects, and maintains an accurate log of all purchase orders. This includes working directly with Finance and to maintain accurate and appropriate inventory levels. Arrange Disposal or recycling of equipment as needed.
• Support:
  • Receive printed work orders and prepare equipment needed for each work order.
  • Work with the In-house technicians, front counters and contractors on locally picked up CPE recoveries.
  • Issues CPE, Hard Line and Construction Supplies and equipment.
  • Coordinate Shipping.

Required Qualifications

• 2+ years of customer service experience -OR- current military service, or prior military service with honorable discharge.
• 2+ years of warehouse experience with both electronic and manual inventory systems.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
• Must have and maintain a valid driver's license with an insurable driving record.

Other Qualifications

• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task.
• Demonstrated customer service skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Ability to work in a fast-paced, dynamic work environment.
• Ability to communicate information effectively.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position may require working outdoors, in mechanical/ equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.