HR Employee Support Representative - Tier 1

People.Performance. Purpose.

At Avis Budget Group,we'redriven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity.We'redefining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

TheT1 HR Employee Support Representativeis responsible foradministration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level. The team receives activity through case management, system notifications, phonecallsand chat service as the first point of help for HRqueries,across multiple countries.

What You'll Do:

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case managementsystemand live chat.Usessystems to document and escalate as needed following theappropriate processes

• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed

• Researchesandresolvesall problemsin a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests

• Probes cases todetermineroot cause of the issue or questionin order toprovideaccurateanswers

• Identifiesand researches incoming queries from employees

• Ensures that documentation and employee requests meet the policy for each process

• Utilizes multiple online systems to answer questions, complete requests, andultimately resolveemployee and HR needs

• Works independently on most routine tasks

• Actively contributes to delivering,maintainingand improving HR services,proceduresand processes to increase employee satisfaction, drivingperformanceand achieving results

• Responsible formaintainingall compliance requirements of dedicated HR shared service processes

• Understands andutilizesHR systems including Workday and the Employee Portal including Self Service, Knowledgebaseand Case Management

• Performs duties according to service level agreements

PerksYou'llGet:

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible toelectother voluntary benefitsincluding:Group Legal, Identity Theft, Accident Insurance, FSA,additionallife insurance coverages

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

• Community involvement opportunities

WhatWe'reLooking For:

• Minimum high school degree

• At least one year experience in customer services and/ or human resources area

• Excellent oral and written communication skills to answer employees' queries effectively

• Excellentproblem solvingskills and strong customer service skills

• Strong organizational skills for tracking and documenting

• Attention to detail

• Ability to work both independently and in teams

• Proficient in Microsoft Office applications

• Additionallanguage - Spanish (Preferred)

• Workday or other HRIS experience (Preferred)

• Experience in an HR Service Center / Contact Center Operation (Preferred)

• HR Certification (Preferred)

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together,we'removing the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where weoperate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisementdoes not constitutea promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits informationisaccurateas of the date of this posting. The Company reserves the right tomodifythis information at any time, with or without notice, subject to applicable law. This position may be with any affiliate ofAvisBudget Group.