Product Analyst Merchant Services (Payments) - Hybrid Position

Genesis10 is currently seeking a Product Analyst Merchant Services (Payments) for a Hybrid position located in Charlotte, NC. This is a 12+ month contract opportunity with our client, a global financial institution.

Responsibilities:

• Consult on complex initiatives with broad impact and large-scale planning for Business Execution
• Review and analyze complex multi-faceted, larger scale, or longer-term Business Execution challenges that require in-depth evaluation of multiple factors
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements
• Partner closely with the Product Owner to build and maintain a high quality backlog with at least two sprints of DoR ready items
• Refine epics/features into user stories with clear, testable acceptance criteria; balance functional and non-functional needs
• Facilitate/participate in refinement sessions, uncover dependencies, and ensure scope, value, and risks are understood
• Document app/platform current state, business processes, and data flows/mapping
• Identify known gaps (tech or process), existing defects, and recommend pragmatic paths to resolution
• Engage product, technology, and business stakeholders; translate abstract concepts into concrete requirements
• Document use cases/scenarios that inform design and business testing
• Partner with UAT leads to shape the testing strategy/approach, share use cases, and engage end users; perform lightweight UAT when needed
• Assist with Sprint Planning by reviewing current sprint outcomes, identifying carryover, and prioritizing upcoming work

Requirements:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
• 3+ years as a Product Analyst/Business Analyst in Agile software delivery (Scrum or SAFe)
• Proven user story writing and acceptance criteria definition; strong backlog refinement facilitation
• Ability to translate ambiguous/abstract concepts into concrete, testable requirements
• Excellent written and verbal communication skills
• Experience with defect analysis, root cause thinking, and working with engineering/QA to drive resolution
• Hands-on with Agile tooling (e.g., Jira or Azure Boards) and documentation (e.g., Confluence, process maps, data mapping)

Desired skills:

• Financial Services background ideally in Payments / Merchant Services (merchant onboarding, payment processing flows, gateways/terminals, authorization/clearing/settlement, chargebacks, reconciliation, BAU servicing)
• Familiarity with controls, audit readiness, and data governance in a regulated environment (e.g., PCI-DSS awareness is a plus)
• Comfort navigating multiple stakeholders and resolving gray areas through influence and clarity
• Exposure to basic data analysis (e.g., SQL or equivalent) to validate scenarios and support defect triage
• Relevant certifications (nice to have): CSPO/PSPO, SAFe POPM, ICP-BA or similar

Pay range: $51.09 - $59.09 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.