Activation Solution Engineer- TMT/CBS

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Your Impact

• Contribute to the architecture, implementation, and deployment of accurate, reliable, scalable, compliant, and trusted enterprise-grade Agentforce solutions.
• Design intelligent agents and supporting components leveraging LLMs, prompt engineering, integration technologies, and orchestration frameworks.
• Remain current on the cutting edge of AI technologies and patterns and incorporate them into the Activation Team's work by example and through instruction
• Define reusable patterns and implementations for agent skills, guardrails, and multi-agent collaboration and contemporary developments in the field of AI.
• Drive key integrations across Salesforce product clouds and external systems.
• Contribute to performance optimization, monitoring, and telemetry frameworks to achieve reference architectures for observability.
• Build new and exciting components in an ever-growing and evolving market technology to provide scale and efficiency.
• Make, document, and advocate design decisions on the basis of performance, maintainability, trust, scalability, and growth.
• Apply Agentforce and AI solutions to optimize core Service Cloud and Field Service processes, such as intelligent case deflection, predictive maintenance, and autonomous work order scheduling.

Agentforce Capability Development

• Contribute to the end-to-end lifecycle of Agentforce implementations.
• Drive agent design, prompt strategies, and skill orchestration.
• Build reusable accelerators and deployment frameworks.
• Partner with Product, Partners, and Center of Excellence teams on pilots and innovation programs.

People Management & Team Leadership

• Mentor newer Solution Engineers and Architects on Agentforce capabilities.
• Contribute to and foster a culture of professional enjoyment, innovation, curiosity, and technical excellence.
• Bring and example a strong growth mindset
• Delivery & Stakeholder Engagement
• Partner with Product Owners, Architects, and Customer Success teams.
• Manage risks, dependencies, and execution roadmaps.
• Support solutioning, estimations, and POD planning.

Governance & Best Practices

• Define AI governance and guardrail frameworks.
• Establish DevOps, CI/CD, and release standards.
• Ensure compliance with Responsible AI and data security policies.

Minimum Qualifications

• 5+ years of relevant professional experience in a technical pre-sales or consulting role, with a focus on enterprise architecture.
• Experience with Salesforce D360 (formerly Data Cloud)
• Deep experience and expertise with Salesforce Service Cloud and Field Service Lightning implementations.
• Understanding and experience in working on distributed systems
• Understanding of modern AI (including but not limited to LLMs, regression models, statistical models, human-in-the-loop, fine-tuning, prompt and context engineering, MCP, A2A)
• Experience designing, developing, and maintaining RESTful services
• Understanding of vibe coding and its place in modern software development (e.g., Claude code, Cursor, rulesets, and supporting patterns)
• Experience with RAG architectures
• Experience with public cloud infrastructure - AWS/Azure/GCP
• Experience integrating LLMs and AI services into enterprise applications.
• Proven experience in architecting and delivering large-scale enterprise solutions.
• Security concepts (mTLS, PKI, OAuth/SAML etc)
• Experience with open source projects and community development
• Demonstrated experience learning new technologies quickly

Preferred Qualifications

• Hands-on experience with Agentforce / conversational AI / intelligent agents.
• Expertise in Salesforce platform architecture.
• Understanding of software development best practices, CI/CD, test-driven development, automated testing
• Knowledge of integration architectures, patterns, and APIs (e.g., AWS API Gateway, Mulesoft)
• Knowledge of multiple programming and other scripting languages: Java, Python, JavaScipt, Node, Scala, Go.
• Salesforce Architect certifications (Application/System/CTA track).
• Exposure to multi-agent deployments and autonomous workflows.
• Experience with NoSQL such as Cassandra, HBase and/or document store such as Elastic Search
• Knowledge/Contribution to open source technology
• Native Windows, Mac, and/or Linux development experience
• Experience with distributed caching and load balancing systems
• Possession of relevant Salesforce certifications, such as Service Cloud Consultant or Field Service Lightning Consultant Certifications.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.