IT Systems Analyst

Cape Fox is seeking an IT Systems Analyst. The IT Systems Analyst plays a key role in improving business processes, enhancing system performance, and ensuring the reliable operation of enterprise technology across the Cape Fox organization. This position combines hands-on technical support with analytical problem-solving, serving as a bridge between end users, IT leadership, and technical teams. The Systems Analyst gathers feedback, identifies opportunities for improvement, supports system upgrades and enhancements, and helps optimize how employees use IT resources.

In addition, this role assists the Senior Systems Administrator and IT Manager with escalations, documentation, training, and continuous improvement initiatives that strengthen overall IT service delivery. The ideal candidate brings a strong foundation in Microsoft environments, enterprise applications, and networking fundamentals, along with the ability to support and improve modern hybrid IT environments.

The salary range (or hiring range) for this exempt position has been established at: $90,000- $100,000.

The above salary range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as 401K with company match. This job will be posted until filled or withdrawn.

• Serve as an onsite and remote point of contact for technical issues, providing Tier 2-3 support and coordinating escalations as needed.
• Analyze system performance, gather user feedback, and recommend improvements to enhance efficiency and user experience across the organization.
• Collaborate with employees and business units to define requirements and produce specifications for new or updated systems, workflows, and integrations.
• Support system enhancements and software changes by following established change management processes and ensuring proper documentation.
• Administer and support enterprise systems, including Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Azure/Entra ID, and enterprise applications.
• Assist with identity and access management, including user provisioning, group management, and enterprise application integrations.
• Provide clear, timely updates in help desk tickets, projects, and documentation to support transparency and accurate progress tracking.
• Develop and deliver training to employees to help them effectively use IT systems, tools, and processes.
• Create and maintain detailed knowledge base articles, troubleshooting guides, and documentation to support the Service Desk and improve issue resolution time.
• Assist with tracking, auditing, and managing IT assets, deployed equipment, and inventory systems.
• Support and troubleshoot network-related issues, including switches, firewalls, VPN connectivity, and general network performance.
• Participate in special projects, technology rollouts, system upgrades, and other initiatives as required.
• Travel occasionally to other company locations to support staff or assist with onsite technology needs.