New

Benefits Support Specialist (Contact Center)

TEKsystems
$25.67 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Denver
Mar 19, 2026
Contact Center Representative Location: 100% Remote (Must reside in Colorado) Type: 12month Contract, potential for extension Schedule: Monday-Friday \| Department hours 7:00am-6:00pm MST The Contact Center Representative provides empathetic, endtoend support for State of Colorado healthcare program. This role focuses on full issue resolution rather than call volume, supporting employees, employers, and selfemployed individuals during sensitive life events such as childbirth, serious illness, caregiving, and domestic violence. Calls may be routine or highly emotional, and representatives are expected to take the time needed to ensure callers feel heard, supported, and informed. Responsibilities: * Handle 25-40 inbound calls per day. * Assist with account registration, claims, benefit education, and payment timelines. * Guide callers through online portals, document uploads, and mobile apps. * Authenticate callers and document interactions accurately in Salesforce. * Provide calm, compassionate support during emotionally sensitive situations. * Troubleshoot basic technical and account access issues. * Collaborate with internal teams to ensure accurate resolution. Required Qualifications: * 4.5+ years of phonebased or contact center customer service experience. * Strong empathy, emotional intelligence, and patience. * Excellent communication skills; comfortable with long, detailed calls. * Strong documentation and attention to detail. * Basic technical proficiency (multiscreen navigation, troubleshooting). * Experience using CRM or ticketing systems (Salesforce preferred). Training & Work Envoirnment: * Training: ~2 weeks, Mon-Fri 8:30am-5:00pm MST * Remote: Must reside in CO; first day onsite in downtown Denver for equipment pickup * Quiet, distractionfree workspace required * Wired internet required, equipment provided Job Type & Location This is a Contract position based out of Denver, CO. Pay and BenefitsThe pay range for this position is $25.67 - $25.67/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.