Business Development Manager

Position Description:

The Business Development Manager, Textile Circularity is responsible for developing and sustaining partnerships that advance Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' sustainability initiatives and service-based programs. This role guides prospects and partners through onboarding, implementation, and ongoing alignment with operational standards and performance expectations. In addition to partnership management, this position supports the launch and optimization of sustainability pilots and strategic initiatives. Success requires strong relationship management, operational fluency, and the ability to translate pilot program models into clear, actionable processes that drive measurable impact.

Essential Duties and Responsibilities:

• Builds and sustains trusted partner relationships by serving as a point of contact for Goodwill organizations participating in the Textile Grading Services Model.

• Collaborates cross-functionally with Sustainability leadership and Marketing to engage warm prospects and support the conversion of qualified prospects into active partners.

• Develop and implement strategies to maximize customer loyalty, minimize turnover, and increase lifetime value.

• Design and manage structured partner onboarding and readiness activities to ensure clear understanding of program expectations, operational requirements, and success measures.

• Facilitate training sessions, workshops and knowledge transfer activities to partner organizations, ensuring consistent understanding of grading services, quality standards, and reporting requirements.

• Guides partners and internal teams through operational implementation milestones and addresses barriers to successful execution, ensuring coordinated and timely pilot and program launch.

• Demonstrates ownership for partner success by proactively monitoring engagement, performance indicators, and adherence to program standards.

• Identifies and addresses risks and gaps through timely communication, problem-solving, and coordinates cross-functional solutions.

• Engages internal partners effectively across departments- including Textile Circularity, Sustainability, Safety, Finance, and Marketing to ensure alignment and consistency in partner support and program execution.

• Applies consultative communication skills to address partner questions, concerns, and objections in a respectful, solutions-oriented manner.

• Translate strategic initiatives into clear workflows, tools, and documented processes that support scalability.

• Leverages partner feedback and insights to support continuous improvement of processes, training, and service delivery.

• Contributes to the development and refinement of tools, SOPs, and partner resources to support scalability and operational excellence.

• Maintains accurate tracking and documentation of partner milestones, onboarding progress, and relationship health using CRM or internal systems.

• Identifies opportunities for expanded engagement and growth that align with partner readiness and organizational strategy.

• Supports data-driven decision-making by collecting, analyzing, and sharing partner performance insights with Sustainability leadership.

• Contribute to the launch and stabilization of sustainability pilots and emerging initiatives.

Minimum Qualifications (Education, Experience, Skills):

• 2-5 years of experience in a customer experience facing role

• Bachelor's degree in Business Administration, Marketing or a related field is preferred; or equivalent professional experience

• High School diploma required

• Hands-on experience with CRM tools used to track the lead-to-customer journey

• Proficient in Microsoft Office suite

• Strong project management skills; ability to manage multiple client timelines and onboarding milestones simultaneously

• Strong empathy, active listening, and rapport-building skills

• Must have strong networking and communication skills; explaining complex technical concepts in simple terms to various stakeholders.

• Ability to identify root causes of customer friction and developing creative solutions to overcome roadblocks

• Using data to identify trends, monitor performance, and inform business strategy.

• Ability to sell a complex operational shift (serviced-based rather than just a one-time product)

• Ability to speak and read English proficiently

• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.