Document Composition Administrator II - Business Process Consultant - Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

People say change is hard. We say so what? We're in the business of making health care more affordable, simpler and easier for people to access. And we need really smart business professionals who can help us. As a Document Composition Administrator, you'll design processes and project implementations and diagnose process improvement opportunities as you develop innovative solutions that will affect millions. If that sounds energizing to you, join us today.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Lead efforts to ensure appropriate understanding of business requirements
• Analyze needs to determine the best implementation approach, taking into consideration immediate needs and future maintenance requirements
• Manage multiple work efforts, sometimes with conflicting priorities
• Ability to apply root cause analysis and determine next steps based on findings
• Understand and follow standardized processes for managing add/change requests and implementing requests in the letter generation system
• Collaborate with other Document Composition Administrators regarding letter template design and development
• Develop new templates and/or change templates for approved letter requests
• Leverage functionality of the letter generation tool to reuse templates and variable text where appropriate
• Thoroughly test additions/changes and present completed templates to business owners for acceptance and sign-off
• Promote tested letter templates to production
• Communicate changes to end users
• Analyze inventory and identity opportunities to streamline, decommission, combine, etc.
• Summarize results / recommendations and present findings to the lead
• Ensure consistency in library structure, letter template naming conventions, variable usage and naming conventions, etc.
• Construct complex logic statements and table retrieval logic to accommodate dynamic business rules
• Maintain enterprise-level branding rules applied to all letters
• Assist with the development and maintenance of user and workgroup security

Soft Skills and Competencies:

• Solid oral and written communication skills; ability to convey ideas, problems, and issues
• Solid organizational skills that allow the individual to handle multiple tasks while being extremely detailed oriented
• Solid knowledge of business/system functions
• Proficient problem solving and analytical skills; ability to analyze and comprehend business/system processes
• Solution oriented thinker
• Independent individual contributor, with ability to work without constant guidance and direction
• Ability to learn new systems quickly and with relative ease
• Capable of training other administrators and end-users

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of related experience with customer communications management (CCM) tools
• 5+ years of experience with one or more of the following applications where logic statements are applied to solve business rules:
  • SQL
  • Quadient
  • Client Letter
  • MS Access
  • Crystal Reports
  • ETL tools
• 5+ years of experience with MS Word
• Understanding of computer science and coding concepts, math, accounting and/or financial principles
• Proven solution-oriented business analysis background
• Currently employed by UHG or are currently working as a contractor placed at UHG or one of its subsidiaries or affiliates.

Preferred Qualification:

• 5+ years of experience with Client Letter

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.