IT/OT Specialist

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Job Description:

Airbus Americas, Inc is looking for an IT/OT Specialist to join our team based in Mobile, AL. There will also be a future opening in Kinston, NC.

You will be part of a team ensuring the technical readiness of the Information Technologies (IT) within the Operational Technologies (OT) deployed in the Mobile Manufacturing Site.

This includes production machinery with PC's, Smart Tools and machines connected to the network, Industrial PC's hosting SCADA/HMI, and other manufacturing equipment containing information technologies which are maintained by the Industrial Maintenance teams within the Mobile Manufacturing Site.(This position is NOT responsible for the maintenance of the machines and/or equipment).

The IT in OT Mission is to Bridge the Physical & Digital: AIRBUS Industrial system relies on proprietary OT systems that are increasingly connected to IT networks, introducing new vulnerabilities; Cyber Security Risk: without dedicated oversight, OT systems are exposed to IT-borne threats like ransomware, which can halt production; and Operational Continuity: An "IT in OT" specialist acts as the first line of defense, minimizing Mean Time To Recovery (MTTR) during digital outages. Move to Preventive Maintenance Tasks.

Meet the Team:

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery - working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety - along flowlines and flightlines. Join our team and watch our aircraft come to life.

Your Working Environment:

On 'Airbus Way' you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus' strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Service Operations, Management and Monitoring 60%

• Identify, categorise, diagnose, and resolve information technology related problems at the industrial asset level

• Plan, install, and configure software and hardware as required

• Manage network components and configurations at machine level

• Manage accounts, passwords, security, and integrity for devices in scope

• Support new projects, data flow evaluation, security requirements, and budget circulations

• Prepare, submit, and deliver change management as devices are updated, upgraded, and modified

• Monitor systems according to policies

• Apply relevant security measures, such as antivirus, security patches, and network segregation

• Maintain, backup, and restore capabilities according to policies and aligned with the Hosting and Enterprise PSL

Asset Life Cycle Management 15%

• Build and maintain a Hardware and Software inventory/configuration management database (CMDB) in Service Now and SAP for the industrial assets within the IT/OT perimeter

• Manage hardware and software licensing and provide inputs to the annual budget for the renewal and/or replacement

• Manage, maintain, update, and upgrade systems, operating systems, and software with new releases

• Support IT component disposal including e-wasting according to policies

Reporting 15%

• Weekly reporting of operational service levels and incidents related to the information technology of each industrial asset

• Monthly asset reporting from Service Now and SAP for 100% of the assets within the IT/OT perimeter.

• Quarterly reporting of licensing and software maintenance usage

Projects and Planning 10%

• Budget forecasts for the annual OP inputs to both Information Management (IT) and Industrial Maintenance (OT)

• Deliver device integration planning with the FAL operational managers throughout the stations of the FAL

• Provide IT/OT planning input to the maintenance master planner

• Provide industrial security requirements during procurement process for new projects and purchases

Your Boarding Pass

• Degree in Information Technology or an equivalent combination of education and experience.

• Minimum 5 years of operational support experience in an IM (Information Management) support environment required

• Minimum 5 years experience working with and supporting Service Now and Integrated Tools

• Basic understanding of IT/OT and Network security standards and best practices required.

• Technical certification in one of the following: A+, Security+, Network+, Microsoft Certified Solutions Associate, Cisco Certified Network Associate

• Knowledge in the areas of ITSM, ITAM, ITIL, and KPI reporting

• Ability to plan, prioritise, organise, schedule, and execute assignments

• Strong analytical skills, with strong-problem solving capability

• Excellent interpersonal, presentation, and communication skills

• Ability to work independently and as a member of the team.

• Proficiency in written and spoken English

Preferred:

• Minimum of ITIL foundations with advanced ITIL certifications is a plus

• Basic understanding of IT/OT and Network security standards and best practices required

• Basic understanding of general maintenance processes and procedures related to a manufacturing environment preferred

• Experience supporting IT/OT systems within a production or manufacturing environment is a plus

• Knowledge of IM supplier landscape in North America is a plus

• An understanding of Airbus IM standards, project, and service methodologies and procedures is a plus

• Technical certification in one of the following: Microsoft Certified Systems Engineer, Cisco Certified Network Professional, Certified Information Systems Security Professional, Global Industrial Cyber Security Professional

• Knowledge of architecture frameworks and methods

• Knowledge of SAP or similar ERP applications

• Fluency in another language (French, German, and/or Spanish) is desirable.

Physical Requirements:

• Onsite attendance : 100% required

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

• Sitting: able to sit for long periods of time in meetings, working on computer.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on production floor. Daily

• Travel: able to travel overseas and domestically, on short notice.

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.Daily

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor

Eligibility:

* Eligible for employment in the US without sponsorship.

Equal Opportunity:

Airbus Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Airbus Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a leader in our field, Airbus Group provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy, Airbus Group does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Group does not offer tenured or guaranteed employment. Employment with Airbus Group is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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