Assistant Manager

Amira Minnetonka, a new 55+ active adult community, is looking for an Assistant Manager to join our team! The Assistant Manager is responsible for creating and nurturing relationships with existing and new residents. The goal is for the residents to conclude that the best living option for them continues to be at our property.

Benefits:

• 401(k) Match
• Health Insurance
• Vacation and Sick Time
• Paid Holidays and Floating Holidays
• DailyPay

Assistant Manager Responsibilities:

Resident Experience:

• Assist the Resident Experience Coordinator in planning, coordinating, implementing, and directing a balanced and engaging activity program with the intent of including all residents in areas of programming and activities of their preference.
• Assist with the operation of the Community's library, craft area, woodshop and other activity and common spaces as needed.
• Assist the Resident Experience Coordinator in coordinating and contracting with lecturers, vendors, performers, etc. who can provide programming and events for residents as needed.
• Lead and attend resident functions, which may take place outside of normal business hours
• Post and distribute information and material regarding events, programs, activities, etc. as needed.

Resident Services:

• Greet prospects and residents as they enter the office/leasing area and ensure the comfort of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes calls to the appropriate team member for assistance and assist with completed service request call backs as necessary.
• Distribution of all communication throughout the building (both to residents' homes and to signage throughout)
• Record maintenance requests and communicate all significant maintenance issues to the Community Manager.
• Assist with planning, scheduling, preparation, leading and implementation of any resident or marketing functions throughout the year.
• Ensure amenities are in tour condition prior to leasing office opening each morning.
• Assist with scheduling move ins, reviewing move-in files for compliance and facilitating the move in appointments with new residents.

Accounting & Accounts Payable:

• Move in new residents and move out former residents on property management system and communicate such information to Great Lakes Management Company (GLMC) Accounting.
• Assist in ensuring that the site's property management system matches the information maintained and generated by GLMC Accounting.
• Manage the rent collection process, including the sending of late rent letters and the posting of late rent charges, and communicate significant collection issues to the Community Manager.
• Mange rentable items, parking and storage to ensure records are accurate and up to date.

Leasing:

• Maintain current knowledge regarding apartment floor plans, availability, rates, leasing specials and features.
• Conduct leasing tours of property.
• Assist the Community Manager in monitoring client files to ensure that the staff is quickly processing the application and lease signing.
• Communicate move in and out schedules, lease singing appointments, etc. with the remainder of the site staff.

Assistant Manager Qualifications:

• High School Diploma or equivalent required; some college preferred.
• Property management, leasing, customer service and/or supervisory experience preferred.
• Working knowledge of Microsoft applications Word, Outlook, and Excel.
• Knowledge of basic property management accounting practices and procedures.
• Knowledge of basic building maintenance, landscaping and grounds and housekeeping practices and procedures.
• Must possess a valid driver's license, acceptable driving record and access to a vehicle and the state-mandated level of automobile insurance.