Director of Product Support: Michigan / Ohio

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• 10 paid holidays

The Director of Product Support provides regional leadership for all Parts and Service operations, ensuring bestinclass customer support, operational discipline, financial performance, and alignment with Alta's Guiding Principles. This role oversees Operations Managers within their region and partners closely with other departments to maintain strong, collaborative working relationships that support overall regional success.
The Director of Product Support reports directly to the Regional Vice President.

Essential Duties & Responsibilities

Leadership, People Management & Culture

• Lead, develop, and mentor Operations Managers across all assigned branch locations.
• Conduct all performance reviews for Operations Managers and oversee hiring, staffing decisions, and personnel development within the Product Support organization.
• Assist Operations Managers with personnel issues, corrective actions, recruiting needs, and coaching to maintain a high-performance culture.
• Promote Alta's Guiding Principles in all aspects of regional operations.

Operational Oversight & Excellence

• Oversee Parts and Service operations for the region, ensuring efficiency, consistent processes, high-quality work, and superior customer experience.
• Ensure strong WIP management practices, consistent daily invoicing, and timely completion of service work.
• Drive labor efficiency, technician productivity.
• Work with Construction Equipment (CE) Corporate team to drive process standardization across branches.
• Lead regional Parts operations including inventory accuracy, cycle counts, procurement integrity, and stocking strategy.

Financial Leadership & P&L Accountability

• Maintain full P&L responsibility for all Parts and Service operations within the assigned region, including revenue, expense control, and profitability.
• Teach and reinforce the KPIs critical to an effective equipment dealership, including labor efficiency, WIP management, days to invoice, inventory turns, and other operational performance measures.
• Review performance regularly with Operations Managers and implement corrective actions as needed.

CrossDepartment Collaboration & Relationship Building

• Partner closely with Sales and Rental leadership to ensure strong communication, aligned priorities, and seamless customer support across departments.
• Facilitate effective relationships between Parts, Service, Sales, and Rental teams to support coordinated customer solutions and unified branch performance.
• Work with Sales on equipment support planning, customer satisfaction initiatives, product support strategies, and regional market growth.
• Support Rental in ensuring uptime, service turnaround, and predictable fleet performance.

Customer Support Excellence & Manufacturer Relations

• Support Operations Managers in resolving escalated customer concerns quickly and professionally.
• Maintain effective relationships with manufacturers and support warranty processes, claims resolution, and OEM communications.

Facilities Maintenance & Capital Planning

• Coordinate with branch leadership and Corporate Facilities/Real Estate teams on facility maintenance, repairs, and planning.
• Participate in CapEx planning to ensure facility improvements and equipment investments meet operational needs.

Compliance, Safety & Best Practices

• Ensure all branches comply with company policies, safety requirements, and industry regulations.
• Promote safety standards, shop organization, and environmental compliance across all locations.
• Standardize best practices across regional Parts and Service operations, leveraging the organizational structure shown in the corporate org chart.

Communication & Corporate Alignment

• Communicate strategic updates, business priorities, and performance expectations to Operations Managers and branch personnel.
• Collaborate with Corporate teams (Finance, HR, IT, Facilities, Sales, Rental) to ensure alignment with company initiatives.

Qualifications & Skills

Required

• 5-7 years of leadership experience in Parts, Service, Product Support, or dealership operations.
• Demonstrated ability to lead multisite operations and manage teams through subordinate managers.
• Strong financial acumen with the ability to manage P&L performance.
• Excellent communication, leadership, coaching, and conflict-resolution skills.
• Strong KPI and process-management capability.
• Proficiency with Microsoft Office and ability to learn Alta's business systems.

Preferred

• Bachelor's degree in business, operations, or a related field.
• Experience collaborating across Sales, Rental, and Product Support in a heavy equipment dealership environment.

Reporting Structure

• Reports to: Regional Vice President.
• Direct Reports: Operations Managers overseeing Parts & Service across multiple branches.
• Interacts with: Sales, Rental, Finance, HR, IT, Corporate Facilities, OEM partners, and branch leaders.

Physical & Work Environment Requirements

• Regularly required to talk, hear, stand, sit, and use hands/arms.
• Occasional lifting up to 50 pounds and exposure to shop and equipment environments.
• Frequent travel within assigned region to support and audit branch operations.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!