Operations Assistant - Amiko Youth Program

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position is based in the following office location:

The opportunity

The Operations Assistant will manage the front desk and provide operational support during active after school programming hours at the SNHU Center for New Americans. You will be the central point of entry, communication, and coordination during evening programming for approximately 50 youth participants.

The Operations Assistant monitors facility access, supports student sign-in procedures, maintains accurate student information, and provides real-time communication support for program staff. You will help ensure the program environment is organized, safe, welcoming, and culturally responsive. #LI-Onsite

This position schedule is Monday - Thursday 4pm - 8pm. During summer programming (June - July) the schedule is Monday - Thursday 10am - 3pm.

Please note: This is a temporary role through December 2026.

What you'll do:

• Manage the front desk during active youth programming hours Monday through Thursday.
• Monitor building entrances and cameras to ensure safe and secure access to the facility.
• Greet children, families, visitors, and delivery personnel in a welcoming, and culturally responsive manner.
• Check children in at arrival and maintain accurate attendance records.
• Receive deliveries and coordinate distribution of materials to appropriate staff.
• Update and maintain student information records.
• Provide support to program staff, working closely with the Director and Program Coordinator to ensure timely and accurate information sharing.
• Support a highly welcoming, accepting, and encouraging environment for children and families.
• Learn and consistently practice the Center of New American's behavior management approach for youth participants.
• Communicate respectfully and effectively across cultures, including with non-English-speaking children and families.
• Participate in biannual CPR/AED certification course required.
• Attendance, punctuality, and reliability are essential functions of this role.
• Other duties and responsibilities as assigned.

What we're looking for:

• 1+ years of experience working with children in a school, daycare, camp, youth program, or community setting.
• Safe Food Handler Certificate required or willingness to obtain upon hire. The Center will provide paid time to complete and cover certification costs.
• Basic understanding of youth development and appropriate interactions with children.
• Proficiency with Microsoft Outlook and Microsoft Office suite
• Commitment to inclusive and culturally responsive practices.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation