New

311 Service Center Analyst

City of Minneapolis
$81,246.00 - $111,479.00 Annually
medical insurance, dental insurance, life insurance, parental leave, vacation time, paid holidays, sick time, retirement plan, pension
United States, Minnesota, Minneapolis
Mar 13, 2026
Position Description This position is currently restricted to current City of Minneapolis Employees within the 311 Service Center The 311 Service Center Analyst will provide varied and complex management and operational analysis in support of departmental initiatives; oversee, administer, and prepare a variety of projects, grants, and contracts; conduct procedural, organizational, and budgetary studies; and recommend improvements to management practices and operations. Work Location: This position may be eligible for flexible work arrangements, including a hybrid schedule with some days working remotely and some days working in the office. Job Duties and Responsibilities Job Duties and Responsibilities: Develop and/or analyze proposals for new department programs or changes in organizational structure, evaluate existing programs and make recommendations regarding program implementation. Develop objectives and performance measures for departments to enable them to track performance. Analyze performance data and interpret data trends. Conduct surveys and feasibility studies and write reports on findings with recommendations Develop proposals, coordinate the application process, monitor implementation, analyze program data and complete all reporting requirements. Develop contracts, requisitions, and related procurement documents. Work with department administration in planning and development of strategic plans. Assist in coordinating and monitoring assigned programs, including purchasing card, record management, asset management, training, monitoring, and evaluation. Assist with budget preparation, administration, and monitoring for various cost centers. Design training programs and train personnel on department operating systems Function as departmental representative on various committees and task forces. Assist with the design, development, implementation, and continual enhancement of computerized information systems. Function as departmental representative on various committees and task forces. Serve as a resource and support to managers for items requiring legislative approvals and serve as the legislative drafter in LIMS. Work with City Communications staff to share program information and outcomes, including updates to the City website, newsletters, and updates to Mayor and City Council offices. WORKING CONDITIONS Normal office environment Required Qualifications MINIMUM EDUCATION Bachelor's Degree in Public Administration, Business Administration, Computer Science or related field MINIMUM EXPERIENCE Three years performing duties closely related to those listed above. EQUIVALENCY An equivalent combination of education and highly related experience in a similar environment may be considered. LICENSES / CERTIFICATIONS None required REQUIRED ATTACHMENT: You must attach a resume to your application. SELECTION PROCESS The selection process will consist of a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. BACKGROUND CHECK The City has determined that a background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position. UNION REPRESENTATION This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association (MPEA). For more information on the terms and conditions of this agreement please visit: MPEA ELIGIBLE LIST The names of applicants who meet minimum qualifications and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two (2) months after it has been established. INTERVIEW SELECTION The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position. Knowledge, Skills and Abilities A high degree of organization and attention to detail in order to proof and publish legally required data accurately and in a timely manner. Ability to compile and analyze complex research, budgetary and operational data. Developed communications skills, and the ability to make effective presentations. Ability to effectively perform multiple tasks with competing deadlines. Knowledge of the principles, practices and techniques of administrative analysis, including method analysis, operations research techniques and statistical analysis. Knowledge of City Ordinances and regulations within which the assigned department operates. Excellent written and oral communication skills. Excellent creative and analytical skills. As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis. The City of Minneapolis is proud to be an Equal Employment Opportunity employer.