Quality Assurance Team Lead

Falmouth, Maine | Orono, Maine

0-5%

• Lead Agile-oriented quality planning and testing activities for defined feature sets, ensuring adherence to QA standards throughout the software development lifecycle.
• Manage QA staff by scheduling testing work, allocating resources, and tracking daily workloads to ensure projects remain on schedule and deadlines are met.
• Prepare manpower and time estimates for testing efforts across assigned projects and feature development.
• Mentor and support QA team members by assisting with test case development, recommending additional test scenarios, and providing guidance to improve test coverage and effectiveness.
• Provide professional feedback on QA staff performance, participate in employee performance reviews, and lead regular team meetings to promote collaboration and alignment.
• Design, implement, and execute test plans and test cases based on product functional specifications to ensure program, module, and system integrity.
• Analyze complex software issues, determine root causes, document defects in issue-tracking systems, and communicate testing progress, risks, and project status to the QA Manager and development teams.
• Collaborate with development, product management, and other cross-functional teams, including participation in the design and review of new modules, programs, and enhancements to ensure testability and product quality.
• Manage and evaluate automated test scripts where applicable and contribute to the development of QA standards, testing processes, and continuous improvement initiatives.
• Participate in QA workshops and professional development activities while staying current with changes in the company's technical environment and evolving QA industry practices.

• Bachelor's degree in business, computer science, information systems, or comparable work experience.
• Five or more years of experience in software quality assurance.
• Two or more years of computer-related experience in training, support, or related technical roles.
• Experience providing leadership, mentorship, or direction to QA staff or technical team members.
• Strong understanding and implementation of QA testing methodologies, standards, and best practices.
• Experience designing and executing test plans, test cases, and testing strategies for complex software systems.
• Three or more years of Tyler or related software experience preferred.
• Previous experience with test automation preferred.
• Strong analytical and problem-solving skills with keen attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Ability to prioritize and complete multiple tasks in a fast-paced technical environment.
• Excellent written and verbal communication skills, including active listening, presentation, and stakeholder communication.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.