Senior Credit Manager

Who We Are:

Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you will be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Hybrid work schedule(Office located in Franklin, TN)
• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

This position provides direction and strategic leadership in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This leader oversees the activities of a dynamic group of team members and is the liaison with our hotel leaders and guests/clients of our hotels. Maintaining strong internal controls while driving high levels of team member engagement and satisfaction of all stakeholders is of paramount importance. This Senior Manager is a results-driven professional who directs the activities of Credit and Collection Managers to deliver our brand promise of extraordinary customer service to our hotels and to our team members. This role requires an excellent customer service attitude and provides high-quality service delivery. To be successful in this role, the candidate must have solid credit and collection experience.

Who You Are:

• A relationship builder with a dynamic approach to developing connections
• A continually curious forward thinker who loves to find creative solutions
• A team builder with the ability to establish a strong following
• Comfortable with taking the lead in a variety of settings
• Collaborator who excels in an exciting, ever-evolving environment

What You Will Do:

• Execute critical decisions regarding the initiation, continuation or adjustment of business relationships based on credit analysis and past payment performance, including leading the negotiation with internal and external stakeholders.
• Oversee the credit review and management process for new and existing customers.
• Manages guest/client problem resolution and contact escalation.
• Serve as process owner and set overall direction of all processes within credit and collection to support multiple entities across the U.S.
• Strategically planned for future operations with an emphasis on efficiency and effectiveness in meeting the needs of both internal and external customers.
• Organize teams and drive improvement projects around under-performing processes for the full end-to-end Order to Cash cycle: including invoicing, credit, cash collections, cash application and bad debt reserve evaluation.
• Improve DSO and past due metrics.
• Continually monitors and reports metrics and KPIs to ensure service levels are maintained and targets are met.
• Prepares, reviews, analyzes, and distributes various Credit & Collections reports.
• Maintains strong environment of internal controls and best practices by regularly testing and provides corrective action where appropriate.
• Assess current processes and identify, map, and implement process improvement opportunities including project ideas and solutions.
• Assist in the management of the annual audit process (internal and external) related to AR and credit management to ensure efficient and timely completion.
• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices.
• Assigns and monitors work to ensure proper balance and maximum efficiency of team.
• Controls costs by effectively managing labor and monitoring savings objectives.
• Identifies training opportunities; creates and presents ongoing training to team members and hotel property leadership audiences.
• Build strong relationships with hotel property leaders to ensure their needs are met and concerns are addressed in a timely and professional manner.
• Responsible for maintaining a positive work environment that will lead to increased productivity and engagement.
• Promote and drive changes to streamline processes and motivate, train and mentor the Team.
• Complete other projects as necessary and other duties as assigned.
• May be required to work varying schedules to reflect business needs.
• Required to attend all training sessions and meetings.
• Other duties as assigned.

Your Experience Includes:

• 5+ years of experience working with Billing and Accounting
• 5+ years supervising or managing a team.
• Business Administration/Accounting Degree preferred.
• 2-5 years of customer-facing work experience in hospitality or finance environmentpreferred

Who You'll Supervise:

• Collection Manager
• Credit Manager

Reports To:

• Director of Billing and Credit Services