Student Records and Registration Coordinator, The Fuqua School of Business

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Student Records and Registration Coordinator, you'll be a vital part of the Registration team supporting multiple academic programs at The Fuqua School of Business. You will help ensure accuracy, compliance, and exceptional service across course scheduling, student records, and essential registration processes.

Step into a role where detail-oriented work, operational precision, and a student-first mindset directly shape the academic experience. You will collaborate with faculty, program staff, and campus partners to maintain smooth academic operations, uphold data integrity, and deliver a high-quality experience for students and instructors alike.

• Implement procedures for course scheduling, exam scheduling, and classroom assignments.
• Enter, maintain, and audit course and exam data in EMS, DukeHub, and related systems.
• Support Summer, Fall, and Spring classroom scheduling, including communicating logistics to campus partners.
• Assist with drop/add, enrollment adjustments, independent study documentation, and transfer credit entry.
• Update advisement records in Stellic and ensure alignment with academic requirements.
• Support documentation and processing for student exchange programs.
• Assist with grading processes including adding graders and providing system guidance.

• Serve as a front-line resource for students and faculty; triage and address inquiries.
• Escalate complex or policy-sensitive matters to senior Registrar staff.
• Support matriculation, graduation tracking, diploma processing, and apply-to-graduate review.
• Maintain and publish academic calendars, deadlines, and key dates via Canvas and other channels.

• Create, maintain, and update registrar forms, documentation, and reference materials.
• Ensure accessibility compliance for online forms and registrar-related content.
• Use Qualtrics and survey tools to gather and organize scheduling and classroom data.
• Coordinate operational needs with BMO, ETS, Multimedia, SDS, and other campus partners.
• Assist with general office coordination and administrative support.

• Follow established workflows to maintain accurate academic records and support compliance.
• Maintain tracking systems and documentation related to scheduling and student progression.
• Identify and elevate process inconsistencies or improvement opportunities to senior staff.
• Perform other related duties as assigned.

• Bachelor's degree required.

• One year of academic administration, program coordination, or related administrative support experience.
• Equivalent combinations of relevant education and experience may be considered.

• Strong organizational skills with proven ability to meet deadlines accurately.
• Proficiency in Microsoft Excel and standard office applications.
• Strong customer-service orientation with ability to support diverse student and faculty populations.
• Ability to learn systems such as PeopleSoft/DukeHub, EMS, Canvas, Perceptive Content, Stellic, and Canva.
• Sound judgment with the ability to determine when issues should be escalated.

Become part of a world-class institution where your work directly shapes the student experience at one of the most respected business schools in the world. At Fuqua, you'll join a passionate, collaborative community that believes in empowering people to do meaningful work and make bold ideas happen. Here, you're not just supporting academic operations - you're helping build the foundation that allows future leaders to thrive. You'll grow alongside colleagues who value innovation, integrity, and partnership, and you'll work with faculty and program teams who genuinely appreciate your expertise. If you want a role where your precision, problem-solving, and dedication truly matter - this is where you belong.

This role is student-facing and requires regular onsite presence (minimum four days per week), with five days onsite required during the first year and during peak registration periods.

Apply now and help us build a stronger, smarter, and more connected future for Fuqua students and faculty.