New

Senior ServiceNow Administrator

Nicolet National Bank
life insurance, paid holidays, 401(k)
United States, Wisconsin, Green Bay
111 North Washington Street (Show on map)
Mar 11, 2026
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. The Senior ServiceNow Administrator will be responsible for managing, optimizing, and extending the Nicolet ServiceNow platform to support critical IT and business processes. This role ensures stability, functionality, and integration of ServiceNow modules for the Nicolet technology and operational organization. The administrator will develop and maintain integrations with enterprise systems, ensuring seamless workflows and compliance within a financial institution environment. A successful person in this role will have the technical skills necessary to administer ServiceNow while also having the communication and organizational skills to collaborate with cross functional teams and execute on a product backlog and roadmap. As a Senior ServiceNow Administrator, you will: Key Responsibilities: Administer and maintain the ServiceNow platform, ensuring optimal performance and compliance with organizational standards. Configure and support new and existing modules and workflows. Setup and manage integrations between ServiceNow and other enterprise systems. Monitor platform health, troubleshoot issues, and apply patches and upgrades. Create technical documentation to guide users and other administrators through new processes and changes. Train Tier 1 support staff on new features and functionality to ensure high quality customer support. Collaborate with SMEs, product owners and developers to refine requirements and deliver enhancements aligned with business needs. In collaboration with the Learning and Development team and Product Owner, create, update and distribute release notes for all updates to ServiceNow to ensure clear communication across stakeholders. Supervisory Responsibilities: Not applicable for this role Qualifications: Bachelor's degree in Business, Information Systems, Computer Science; or equivalent experience. Financial Services industry and Agile development experience preferred. Minimum 3-5 years of experience in ServiceNow administration. Strong knowledge of ServiceNow best practices. Familiarity with ServiceNow integrations (REST, SOAP, APIs). ServiceNow Administrator certification preferred. Excellent problem-solving and communication skills. Effective verbal and written communication skills and strong interpersonal skills including the ability to communicate effectively with internal and external senior level leadership. Strong organizational skills, both analytical and problem solving, demonstrating the ability to manage multiple tasks and achieve deadlines under pressure. Must be able to work fully in-office. This is not a remote position. Preferred Skills: Experience implementing and building out ITSM, ITAM, ITOM and an understanding of CMDB. Experience with reporting and dashboard configuration for actionable insights. Familiarity with scripting languages used in ServiceNow (e.g., JavaScript for client/server scripts) for minor enhancements. Understanding of ServiceNow UI policies and data policies for improved user experience. Knowledge of integration techniques and troubleshooting API connectivity issues. Exposure to ServiceNow update sets and migration best practices. Awareness of platform performance tuning and optimization strategies. Understanding of agile methodologies such as Scrum, or Kanban for estimating, planning, tracking and releasing work. Benefits: Medical, Dental, Vision, & Life Insurance 401(k) with a company match PT0 & 11 1/2 Paid Holidays The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. Equal Opportunity Employer/Veterans/Disabled