Patient Services Coordinator

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Position Summary
The Patient Services Coordinator at Intrafusion Holding Corp. is responsible for ensuring a seamless and positive experience for patients by managing administrative tasks, coordinating appointments, and serving as a primary point of contact for patient inquiries.

Compensation: The target rate for this role is between $23 and $24 an hour.

Key Responsibilities

• Greet and assist patients and visitors in a professional and courteous manner, both in person and over the phone.

• Schedule, reschedule, and confirm patient appointments, ensuring accurate entry into the electronic health record (EHR) system.

• Collect and verify patient demographic information, insurance details, and medical history, maintaining strict confidentiality.

• Process patient registrations, check-ins, and check-outs efficiently, including collecting co-pays and outstanding balances.

• Answer patient questions regarding services, appointments, billing, and general inquiries, providing accurate and helpful information or directing them to appropriate personnel.

• Manage incoming calls, faxes, and emails, prioritizing and responding promptly.

• Prepare and organize patient charts and other necessary documentation for appointments.

• Liaise with clinical staff, insurance companies, and other departments to facilitate patient care and resolve issues.

• Maintain a clean, organized, and welcoming reception area.

• Assist with other administrative duties as assigned to support the efficient operation of the facility.

Minimum Requirement

Typically requires 3+ years of related experience.

Education
High school diploma or equivalent required; Associate's degree or certification in medical office administration preferred.

Critical Skills

• Minimum of 2 years of experience in a patient-facing role within a healthcare setting.

• Proficiency with electronic health record (EHR) systems and Microsoft Office Suite (Word, Excel, Outlook).

• Excellent interpersonal and communication skills, both written and verbal.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize in a fast-paced environment.

• Demonstrated ability to maintain confidentiality and adhere to HIPAA regulations.

• Customer service-oriented with a compassionate and empathetic approach to patient interactions.

• Ability to work independently and as part of a team.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

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