Endpoint Engineer I, Chelmsford, MA, Full-Time, Hybrid

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You'll Do

Summary/Objective:

The Endpoint Engineering I role is primarily responsible for the planning, ordering, tracking, and deploying of all end-user hardware (workstations and peripherals) as well as the analyzing, planning, and testing of software in a physical and virtual production environment. Additionally, the role is responsible for providing 3^rd tier support for all ticket escalations and incidents.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the end-user workstation and peripheral purchase process within the IT procurement and inventory management function.
• Define the end-user/asset management hardware lifecycle, including developing and implementing a PC refresh program.
• Administers company hardware deployment, refresh, donations, or disposition based on established guidelines.
• Update, validate, and maintain enterprise asset repository.
• Conducts regular audits to ensure accuracy of asset data and reporting.
• Creates or revises existing asset management, technology refresh, and procurement related documentation.
• Tracks and recovers equipment from exiting users.
• Tracks and ships hardware to remote users as requested.
• Minimizes organizational cost through product standardization and tracking. Tracks quality throughout the product lifetime.
• A specialist on complex technical and business matters as relates to IT Asset Management/Purchasing.
• Configure equipment for employee use, performing proper installation of OS and software applications via SCCM.
• Assist in the documentation and scoping of complex business impacting projects involving inter-department collaboration.
• Initiate and contributes to the development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies.
• Investigate, analyze, and resolve technical issues while actively pursuing mechanisms for preventing or automating the response to reoccurrences.
• Identify and learn the software needs of the business areas.
• Analyze and review application requests to have software added to our corporate library.
• Collaborate with the larger team of Engineer's to improve existing deployment and management tools.
• Coordinate training and communication materials for new or enhanced services/technologies.
• Research, plan, and test fixes to ensure problems have been adequately resolved.
• Continuously develop technical subject matter expertise on established and emerging desktop technologies such as SCCM, Desktop Virtualization, Active Directory, Azure AD, O365 administration, Print Servers/Webjet Admin, DHCP, Active Directory Sites and Services, Intune, Jamf, etc.
• Support Mobile Device Management (MDM) (Apple and Android).
• Provide 3^rd tier support for complex technical issues and incidents
• Adherence to policies, procedures and documentation standards.
• Perform other job-related duties as assigned by Manager(s).

What You'll Need

Education and Experience Requirements:

• Associate's Degree in Information Technology or related field
• 1-3 years of IT experience
• 1+ years of desktop engineering experience
• ITIL, M365 Certified: Fundamentals or equivalent certification preferred
• Excellent verbal and written communication skills.

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$30.00 - $33.70 / hour