Operations Quality & Process Analyst

Who We Are:

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification for 2022 & 2023!

What makes this role important at Ipsos?

The Product Testing Quality Control Specialist will be responsible for verifying that products shipped to testers meet all specified quality and material standards. Working out of our shipping partner's warehouse in BENSENVILLE, ILLINOIS the specialist will collaborate with our vendor to maintain high standards of product integrity.

What you can expect to be doing:

Conduct Quality Assurance Checks: Ensure quality and prevent mistakes in products and materials shipped by Lion Logistics.
Operational Testing: Execute in-person reviews on OPT/CLT studies as per Ipsos requirements.
Job Spec Familiarization: Thoroughly review the job specifications in the portal to understand the requirements and compliance standards.
Environmental Assessment: Evaluate packing procedures to ensure that products are packed in a clean and appropriate environment.
Material Verification: Inspect materials for each group to ensure they are consistent with the client and project specifications.
Random Sampling Review: Perform random sample checks against client specifications to confirm correct and accurate mailing.
Discrepancy Reporting: Notify vendors promptly about any discrepancies or quality issues identified during the review.
Standard Operating Procedures: Understand SOPs and help to keep them maintained.
Bi-annual Review: Collaborate with Ipsos Project Management team to conduct a vendor review with the key staff twice a year.

Working Hours: 25 to 34 hours per week.
Location: Bensenville, Illinois
Reliable transportation required - the work location is not accessible by public transit.

This might be the job for you if you have:

• Attention to detail and analytical skills.
• Experience in quality control or similar roles is preferred.
• Strong communication skills to liaise effectively with logistics partners.
• Ability to work independently and manage multiple tasks.
• Capable of troubleshooting and problem-solving, on occasion under tight deadlines.
• Flexibility with schedule requirements.
• Must successfully complete a background check

Benefits:

• Competitive hourly wage
• Opportunity for professional growth within Ipsos.

If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!

What's in it for you:

At Ipsos you'll experience opportunities for Career Development,, a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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