Builds Deployment Technician

Edgewater Federal Solutions is seeking a Builds Deployment Technician to support a major national laboratory.

The responsibility of a Builds Deployment Technician is to provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support to install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.

Will provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
• Will ensure the builds Deployment process is followed for every deployment.
• All documentation for the build deployment is filled out appropriately.
• Will provide the supervisor &/or customer with regular communication regarding status of deployment, notification when deployments are complete and appropriate advice & techniques regarding their new computer.
• Will appropriately document all required information into the ticket tracking system, if necessary.
• Will ensure that the system is appropriately secured (case is locked, system password protected, etc.).
• Will escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
• Will meet required productivity expectations, including team-based metrics.
• Will meet all performance service level targets.

• HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
• Related experience may be substituted for relevant education and vice versa.
• Ability to obtain & maintain a U.S. Dept. of Energy Clearance
• U.S. Citizenship is required.

Required Skills:

• Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
• 6 months of customer help desk experience
• Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 35 WPM

Desired Skills:

• Experience in the current customer environment
• Associates Degree or bachelor's degree in information technology, or related discipline.
• Experience with ServiceNow.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.
• Ability to type 50+ WPM

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1