Front Office Supervisor (FT, Seasonal)

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Our Location

Discover a career that fuels your passion for outdoor adventure, natural beauty, and community in the heart of Telluride, Colorado. At Fairmont Heritage Place, Franz Klammer Lodge, you can grow professionally while embracing a lifestyle defined by mountain living, worldclass recreation, and yearround festivals.

Living and working in a remote box canyon is a onceinalifetime experience, one that inspires our team to work hard, play hard, and bring their whole selves to work every day. Join a group of driven, empowered individuals who value balance, purpose, and connection.

Enjoy an exceptional worklife balance, unparalleled benefits, and the opportunity to thrive in an environment unlike anywhere else. Take the leap and join the Fairmont family today.

Please note: Employee housing is not available. Weekend work is required.

Hotel Overview

Fairmont Heritage Place, Franz Klammer Lodge, ideally situated in Mountain Village, offers more than a traditional resort experience. It provides luxury residential living in one of the world's most iconic mountain destinations. While long known for its exceptional skiing, Telluride also boasts a vibrant summer season filled with festivals and endless outdoor activities. Our lodge is steps from the gondola, ski slopes, golf course, and a variety of adventure opportunities, making it the perfect home base for both work and play.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Providing engaging, sincere, and personalized service is at the heart of how our Colleagues turn moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. As Front OfficeSupervisor, you will lead by example offering exceptional service, inspiring your team, and ensuring every interaction makes our Owners and Guests feel valued, welcomed, and cared for. This is your opportunity to be a true ambassador of the Fairmont experience.

What Is In It for You

• Exceptional work-life balance with unparalleled access to the mountains and outdoors, only steps from the lodge
• Seasonal, fulltime role with jobattached offseasons
• Benefits: medical, dental, vision, supplemental health, ski/spa pass, life, AD&D, 401(k)
• Inclusive, supportive team culture with robust engagement opportunities. This is a place where you feel appreciated.
• Employee benefit card offering discounted rates at Accor properties worldwide
• Learning and development programs through our Accor Academies
• Career growth opportunities within the property and across the global Accor network
• Opportunities to make a difference through our Corporate Social Responsibility initiatives, including Planet 21

Summary of Responsibilities

Reporting to the Front Office Manager, your responsibilities include but are not limited to:

• Consistently delivering professional, friendly, and engaging service
• Leading and supervising the Reception and Transportation teams while upholding all service standards
• Handling Owner and Guest concerns with urgency and care, documenting issues and notifying the appropriate departments
• Attending regularly scheduled departmental meetings
• Assigning daily tasks based on operational needs and workflow
• Balancing operational, administrative, and Colleague needs
• Assisting Owners and Guests with hotel information and services in an informative, helpful manner
• Coordinating Owner and Guest arrival and departure schedules
• Managing daily transportation logistics
• Serving as Manager on Duty as assigned
• Following departmental policies, procedures, and service standards
• Adhering to all safety policies
• Performing other duties as assigned

Qualifications:

• Valid Driver's License in good standing required
• Previous experience in guest services department preferred
• Previous Property Management System experience preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage:$22.62/hr

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect:We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence:We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences.We support each other andwe always stand together.

Empowerment:We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.

Integrity:We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.