Enterprise System Management Platform Analyst II (HaloITSM)

Henderson Engineers
parental leave, paid time off, sick time, 401(k), profit sharing
United States, Missouri, Kansas City
1801 Main Street (Show on map)
Mar 10, 2026
At Henderson, we're about more than just buildings We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life - and keeping them in shape long after the doors open. As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities. It's What We Do We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue. It's How We're Different We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential - both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here: https://youtu.be/AIt17t_uJ-A?si=oSMy5zQeUcb_faE3 Overview: The ESM Platform Analyst II is responsible for both business analysis and hands on configuration/development within our enterprise HaloITSM platform. This role partners with a Product Owner and collaborates with IT and business stakeholders to design, configure, and optimize enterprise service management processes. The Analyst gathers requirements, translates them into technical designs, and directly builds workflows, automations, forms, integrations, and service catalog solutions using HaloITSM's low code capabilities. The role combines functional analysis, solution design, platform administration, and continuous improvement to deliver scalable, supportable, best practice ITSM/ESM solutions. Requirements Analysis & Solution Design: Engage stakeholders to understand business needs and translate them into functional designs and HaloITSM configurations. Recommend process improvements aligned with ITSM and ESM best practices. Produce functional and technical specifications for workflows, data structures, automations, and integrations. Platform Configuration, Development & Administration: Serve as the primary configurator/developer of the HaloITSM platform. Build workflows, automations, service catalog items, forms, business rules, email templates, dashboards, and UI configurations. Configure and support core modules (Incident, Request, Change, Asset/CMDB, Knowledge, Portal, and ESM departments). Implement and maintain API based integrations, webhooks, scheduled jobs, and platform data models. Manage platform settings, permissions, roles, and environments. Low Code Development & Automation: Develop solutions using HaloITSM's low code tools: workflow builder, automation engine, and scripting capabilities. Implement conditional logic, triggers, notifications, task routing, approvals, and data transformations. Ensure solutions are maintainable, scalable, and aligned with platform standards. Testing, Quality Assurance & Release Support: Perform unit, system, and regression testing for all configuration and development work. Coordinate and support UAT with business users. Ensure accurate documentation, change notes, and adherence to release/change management processes. Cross Functional Collaboration & Delivery: Partner with the Product Owner to refine backlog items, estimate effort, and prioritize work. Work closely with IT teams, business units, and vendors to implement and enhance ESM solutions. Facilitate requirement walkthroughs, demos, and process mapping sessions. Assist with data migration, environment setup, and platform expansion. User Support, Troubleshooting & Training: Provide advanced functional support for HaloITSM incidents and problems. Troubleshoot configuration issues, integration failures, workflow errors, and data anomalies. Create documentation, release notes, communication guides, and training materials. Conduct user training and platform demonstrations. (Extra's that would be nice) Prior work with asset management and CMDB structures. Experience with data migration and environment management. Power BI/Tableau/Excel skills for dashboards and analysis. Let's Talk Perks We take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy. Culture Flexible Work Hours (Because we all need to balance work and life.) Casual Dress Code (Be yourself, please.) Paid Volunteer Time (We literally pay you to volunteer.) Paid Parental Leave (Because we know both parents deserve to be there for a new child.) Health and Wellness Initiatives (Get Fit and Stay Fit.) Receptive and Forward-Thinking Leadership (Our doors are always open.) Clear Career Path Options (We want you to excel.) Benefits Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.) Employee Stock Ownership Plan (Yes, our employees are the owners.) Paid Training for Professional Development (We'll pay for the time you take getting better at what you do.) Performance Bonuses (When you do well, we reward you for your work.) Comprehensive and Extensive Insurance (We've got you covered.) Paid Term Life and Disability (We've got your family covered, too.) Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.) Paid Time Off and Sick Time off (Take a break. You deserve it!) Financial Wellness & Coaching Program (Financial security makes you a happier team member.) More information can be found here - https://www.hendersonengineers.com/careers/. Henderson Engineers, Inc. and Henderson Building Solutions are EEO Employers/Vet/Disabled and participate in the E-Verify program. Applicants for positions with Henderson Engineers/Henderson Building Solutions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment. All offers will be contingent upon completion of the hiring process including verifications and background checks as required for employment. To all recruitment agencies: Henderson does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Henderson without a prior written search agreement will be considered unsolicited and the property of Henderson. Please, no phone calls or emails. NOTICE TO CANDIDATES: RECRUITMENT FRAUD ALERT Henderson representatives conduct all email communications exclusively through a company email address that ends with @hendersonengineers.com, @hendersonbuilding.com. We extend offers of employment only after a comprehensive interview process and will never ask you for a payment of any sort nor offer one for any reason. Henderson will not ask any applicant to purchase equipment, nor offer to reimburse any applicant for expenses incurred prior to employment. We will not request personal information until a legitimate offer of employment has been extended. If you suspect a recruitment attempt is fraudulent, you should cease communications. All legitimate job opportunities are posted on our company website's careers page.