Technical Staff Engineer-Applications

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Job Description:

Microchip Technology Inc. has a Technical Staff Engineer-Applications (Software/Firmware) opening in Houston, TX. The successful candidate will collaborate closely with product development, validation, marketing, and sales teams to deliver exceptional technical customer support for Datacenter and Server channel products. Responsibilities include facilitating design wins, supporting customer product ramp-up and production, documenting complex system issues, and partnering with development teams to ensure timely resolution of technical challenges. This role requires the ability to work effectively across functional groups, engage with external customers, and coordinate with product programs to identify and implement optimal solutions for both North American and international clients.

Responsibilities:

• Support SAS expander/switches, SAS/SATA/NVMe Protocol, RAID controller embedded firmware, OS drivers, and management software

• Support PCIe, security, and encryption technologies

• Work independently, and in a team environment

• Root cause & document customer issues in a timely manner independently or by leading a cross-functional team

• Develop and review customer level documentation including user guides, release notes, technical product training, and application notes

• Understand customer requirements and drive them through the project management process

• Provide training as needed to end customers, MCHP FAEs, and MCHP sales

• Work closely with Tier 1 OEMs and their ODMs to define requirements, assisting in design wins, manage deliverables and support initial system bring-up to full production

• Work closely with channel customers, ECO System partners, and distribution

• Publishing & maintaining system compatibility lists, SW releases, release notes, and web postings

• Maintain knowledge base & issue tracking database

• Travel within North America and internationally, as needed, to work at customer sites to debug firmware and software

Requirements/Qualifications:

• Bachelor's degree in Electrical Engineering or Computer Science with 12.5+ years of directly related experience

• Strong understanding of PCIe/CXL, NVMe, SAS/SATA, SCSI, and other storage related technologies

• Experience with board-level debug

• Experience with bench top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking related test equipment

• Strong technical leadership and teamwork

• Strong verbal and written communication skills with customer facing experience and presentation skills

• Ability to effectively work with cross-functional teams and across multiple geographical locations

• Tier 1 customer facing experience and ability to understand requirements and drive them through the project management process

• Provide training as needed to end customers, Microchip Applications and FAEs

• Provide customer and field engineer support as needed

• Must demonstrate initiative and be self-motivated

• Independent but also works well within the cross functional teams across multiple geographical locations

• Creative with attention to detail

• Ability to multi-task and meet deadlines

Preferred Qualifications:

• Experience with server/storage firmware and software

• Experience with storage accelerators

• Understanding of server BIOS functionality and device drivers

• Experience with RISC, MIPS, ARM based embedded processors

• Experience with AI/ML, deep learning, and natural language processing

• Debugging skills and experience with kernel (Windbg), JTAG, serial port, Greenhills Debugger

• Highly structured programming in C, C++, and TCL/TK or other scripting language

• Experienced with Storage management (MCTP, BMC, etc.)

• Experience in the Storage Industry

• Experience working with Marketing and Sales teams

• Hardware and chip development/debug skills

• Experience with high-speed debug equipment like oscilloscopes, DCAJ and BERT

• TCP/IP knowledge/experience

• Local Area Networking experience

Travel Time:

Physical Attributes:

Physical Requirements:

Pay Range:

Benefits of working at Microchip

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.