Microsoft 365 Engineer

Job Description

We have an exciting opportunity for a Microsoft 365 Engineer at UL Research Institutes and UL Standards & Engagement, based in our Evanston, IL office. The Microsoft 365 Engineer is responsible for designing, implementing, and maintaining the Microsoft 365 environment. The Microsoft 365 Engineer will ensure the seamless integration and optimal performance of Microsoft 365 services for the organization.

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science tocreate a more secure and sustainable world. Formore thana century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk,created new safetystandardsand shared our findings with academia, scientists, manufacturers, and policymakers across industries.Weidentifycritical safety and sustainability issues, askingtoughquestions because we believe a safer world begins with knowledge.

What you'll learn & achieve:

As the Microsoft 365 Engineer, you will play a key role in the rapid growth of UL Operations as you:

• Serve as the technical owner and primary point of contact for Microsoft 365 messaging and collaboration solutions, partnering with stakeholders to gather requirements, facilitate implementation, and provide ongoing updates throughout the lifecycle.

• Design, build, and deploy Microsoft 365 solutions and major enhancements across Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and related services.

• Define, implement, and maintain enterprise standards, architectures, and guardrails for Microsoft 365 messaging and collaboration services.

• Oversee a Managed Service Provider (MSP) responsible for day-to-day Microsoft 365 run operations, providing technical direction, prioritization, and escalation support.

• Establish and manage a clear build-to-run transition model, ensuring solutions are operationally ready with appropriate documentation and runbooks.

• Implement and maintain Microsoft 365 security, compliance, and data protection controls, including DLP, retention, access, and external collaboration policies.

• Stay current with Microsoft 365 roadmap updates, features, and releases, planning and implementing upgrades and new capabilities as appropriate.

• Monitor platform health, service performance, and usage trends, identifying optimization opportunities and addressing technical debt.

• Develop automation and scripting solutions (e.g., PowerShell, Graph API) to improve platform efficiency, governance, and scalability.

• Collaborate with Security, Infrastructure, Automation, Adoption, and other IT teams to integrate Microsoft 365 with enterprise systems and workflows.

• Perform other duties as assigned.

What you'll experience working at UL:

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure, and sustainable place has been our business model for the last 128 years and is deeply ingrained in everything we do.

• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

• Grow & achieve: We learn, work, and grow together with targeted development, reward, and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

• Total Rewards: All employees at UL Research Institutes and UL Standards & Engagement are eligible for bonus compensation. We offer comprehensive medical, dental, vision, and life insurance plans. a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

What makes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

• Deep, hands-on expertise with Microsoft 365 messaging and collaboration services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business.

• Strong understanding of Microsoft 365 security, compliance, identity, and data protection capabilities.

• Proven ability to act as a technical owner and solution lead, engaging stakeholders and driving solutions from concept through implementation.

• Experience providing technical leadership and oversight to Managed Service Providers operating in a run model.

• Proficiency in PowerShell scripting and automation for Microsoft 365 administration.

• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex, cross-platform issues.

• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.

• Ability to collaborate effectively across cross-functional IT teams and business stakeholders.

• Strong organizational and prioritization skills in a dynamic, enterprise IT environment.

• Comfort operating within a Build vs Run or Product-plus-MSP support model.

Professional education and experience requirements for the role include:

• Bachelor's degree in information technology, computer science, or a related field, or equivalent combination of education and experience.

• Minimum of 5 years of experience administering and engineering Microsoft 365 in an enterprise environment.

• Demonstrated experience designing and implementing Microsoft 365 platform standards, governance models, and major configuration changes.

• Experience overseeing or working with Managed Service Providers supporting Microsoft 365 operations.

• Strong experience with identity and access management concepts, including Entra ID (Azure AD).

• Experience with backup, recovery, retention, and eDiscovery capabilities within Microsoft 365.

• Microsoft certifications in Enterprise Administrator Expert (MS-102) and/or Identity and Security certifications (e.g., SC-300) are preferred

• Experience supporting large-scale collaboration environments and enterprise messaging platforms preferred.

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

To learn more, visit our websites UL.org and ULSE.org.

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